Comments on: The Carwash http://blog.nordquist.org/the-carwash/ Written by Brett Nordquist Tue, 21 May 2013 05:19:52 +0000 hourly 1 http://wordpress.org/?v=3.5.1 By: Connecting With Your Customers | Nordquist Blog http://blog.nordquist.org/the-carwash/#comment-23388 Connecting With Your Customers | Nordquist Blog Tue, 31 Mar 2009 23:50:35 +0000 http://blog.nordquist.org/?p=3880#comment-23388 [...] to ensure I was satisfied with my new tires and the service his employees rendered. And I recently wrote about my experience at a local carwash where the owner went out of his way to learn about [...]

]]> By: Brett Nordquist http://blog.nordquist.org/the-carwash/#comment-23243 Brett Nordquist Thu, 12 Feb 2009 03:20:02 +0000 http://blog.nordquist.org/?p=3880#comment-23243 @Travis – I agree with you about how many companies have decided that a canned email response somehow equates to providing customer service. One reason I went with Bluehost for my web hosting is because I can reach them online at any time. They answer right back or I can chat with a rep. I pay a little more, but it’s well worth it to be treated like a valued customer. This carwash is in downtown Auburn right where Auburn Way runs into HWY 18. There’s a Safeway across the street.

]]> By: Brett Nordquist http://blog.nordquist.org/the-carwash/#comment-23242 Brett Nordquist Thu, 12 Feb 2009 03:17:33 +0000 http://blog.nordquist.org/?p=3880#comment-23242 @Kel – It’s near the Safeway off Auburn Way right across the street from that Bigfoot Espresso. It’s a bit hidden. It’s older but clean.

]]> By: Kel http://blog.nordquist.org/the-carwash/#comment-23241 Kel Thu, 12 Feb 2009 02:26:42 +0000 http://blog.nordquist.org/?p=3880#comment-23241 so what’s the address, friend? my car really needs a wash.

]]> By: Travis http://blog.nordquist.org/the-carwash/#comment-23239 Travis Thu, 12 Feb 2009 00:53:58 +0000 http://blog.nordquist.org/?p=3880#comment-23239 I love this. I am continually amazed by how much some business owners have completely forgotten about customer service and the customer — the people that they rely on to ensure their business stays up and running and continues to grow. The key points was not simply that he was cordial and attentive to you but that you were pleased, will go back, and will tell others — and they’ll tell others, etc.

What is the name & address of this place? I don’t live near Auburn but if I’m ever in the area, I’ll go there and meet this guy for myself!

On one of my web sites, when I answer customer support emails within 10 minutes or even a few hours, I frequently get responses back like, “wow, that was fast!” To me, it’s not fast, it’s how it should be. Why does online support need to equate to “wait 24-48 hours for a canned non-human response?”. I just don’t get how managers of customer-facing web sites seem to miss that basic point. I recently wrote my online bank to provide a feature suggestion. 2 days later, they replied, but it was a completely generic “thank you for your comments” kind of email. I understand they’re a big organization, but maybe if they stopped acting like one they would benefit from it.

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