Sometimes good customer service comes in the most unexpected places.
I had a few items to mail this morning so I headed over to our very small US Post Office in Ivins, Utah which is just a couple of blocks from my house. I was greeted as I walked through the door by a nice lady who asked if I needed help. I told her I had a few items to mail and was looking for a couple of padded envelopes. She found the right sized envelopers and mentioned that I could send the DVD as “Media Mail” at a discount. I had a small item that didn’t quite fit into the envelopes they had in stock, but before I could ask if they carried other sizes, this lady went into the backroom and pulled out a small box that was just the right size. She helped me pack the item and pulled out a roll of tape to ensure the box was closed securely. It was like having my own packaging assistant!
This was all very unexpected. The US Postal service isn’t the first business that comes to mind when I think of excellent customer service. But I’ve got a different view of the USPS after my experience this morning.