I feel like some companies go out of their way to make it hard for me to give them more money. Take QWEST for example. I have my local, long distance and DSL service with them. I finally decided to break down and get a phone that was made after 1985 that included Caller ID. But I’d have to pony up the $5.95/month with QWEST in order to make it work, even with the new phone. Since I use QWEST “paperless billing” I figured I’d be able to make this minor addition to my service. So I login to the QWEST website, find my profile and affiliated services. I located the “additional features” section of the site where I find Caller ID. I walk through the three or four screens to order this feature. But when I go to “check out” the page tells me the service can’t be added at this time and that I’d have to call them.
So I call the 1-800 number listed. No such luck as it’s after hours. I login to the site again to use the “web chat” feature hoping someone could help me tonight. Again, no luck. So I guess I’ll have to call them in the morning where I’m sure they will try to sell more features I don’t need like three-way calling or something called “Voicemail anywhere” for an additional $14.95/month? Huh?
Why do some companies make it so hard to give them money? When I want to change my DirecTV programming I can do it all online. Why can’t QWEST, my supposedly progressive internet provider do the same?
Nordquist Blog 