Our kids love hot chocolate. With the cold rainy weather we’ve had lately I figured I’d treat them to such today. Near town sits a small 24 hour drive-thru coffee hut called BigFoot Java. I pulled up and asked the barista for three small hot chocolates. I told her they were for small kids and she said she’d add extra whipped cream and make sure they were warm rather than hot. I watched as she poured the hot chocolate into three cups. Half the fun for the kids is drinking out of one of these adult no-spill cups. She then placed three large straws into the cups but took the extra time to cut them down to kids size. She then placed a small lollipop into each straw. Two small gestures that took less than 30 seconds, but doing so ensured I will be returning to BigFoot Java.
Maybe this women had kids of her own and she understands what it’s like to shop with kids. Small details like the size of straw can make the difference between our two-year old being able to drink from the cup or it ending up on the floor as she strains to bend the straw down to her level. I wasn’t expecting to be impressed with the service where I spent a total of $3.75, but tonight I was surprised and impressed with this barista.
Nordquist Blog 