I recently purchased a product online, the company charged my Visa but the product never arrived. I wasn’t getting anywhere when I called to speak with customer support. Things hit a low point when I was told it wasn’t their problem I didn’t receive the item I paid for and that I should call the USPS since they are responsible for delivering it.
Before I got off the phone, I asked for the person’s name and said, “I’d like to make sure I spell it correctly when I post the details of my experience with your company on my blog this evening”. Less than 2 hour later I received a call back from this same person saying he’d discussed the situation with his manager and the decision was made to send out a replacement item which they did.
I’m not sure how I feel about mentioning my blog in this type of situation. I’m happy at the outcome but wonder if I went too far. The item in question was just over $100 in value. I was more upset and frustrated with how I had been treated when I called than I was about the money.
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