Our family has used the MyFamily website going on eight years. We pay $109 a year for their service and enjoy it a lot. I was invited to test out an updated beta version of their service. They only way I could figure out how to contact them was through email which I did on January 2, 2007. They got around to sending me a reply today.
It it too much to ask for a prompt response for a product I’m paying to use? Here’s the email. I love the “Dear member” greeting! This isn’t the first time I’ve waited over a month for a response. I wonder how many people send email to MyFamily and forget what they asked by the time they respond? I don’t think I’ll email them anymore questions when it takes over a month for them to respond.
Dear member,
We appreciate your message.
Currently, as the site is still in beta form, we do not have way move content from one site to the other. Any content would have to be manually moved from one to the other.
If there is anything else with which we might assist you, please let us know.
BreAnn
Member Solutions
MyFamily.com“Connecting and Strengthening Families through the World Wide Web”
MyFamily.com Technical Support:
http://www.myfamily.com/—–Original Message—–
From: brett@nordquist.org
Date: 2 Jan 2007 21:33:47 -0700
To: mf2suggestions@myfamilyinc.com
Subject: MyFamily 2.0 Feedback – suggestionsWe’ve been MyFamily users since 1999. How can I move the content from my existing site over to the beta version?
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