The Consumerist has a humorous response to the reports that the US Postal service is removing all clocks from post offices so that customers don’t feel like they have been waiting in line for long.
A USPS spokesperson said, “”We want people to focus on postal service and not the clock”.
Did a group of higher ups at the USPS brainstorm ideas for better customer service, couldn’t think of anything substantial and decide, “well, if we can’t improve service, we’ll just make it more difficult for our customers to put a figure to the number of minutes they had to wait”?
What I’d like to see is fewer postal employee going on break when the line stretches out the door. Or how about training more than 2 people to work the register? Grocery stores under that when a lot of people need to check out, it’s smart to get more checkers working the registers.
Nordquist Blog 