Do you live up to your name?

Dave Winer details his experience of trying to find someone to repair his water heater. Years ago this type of crappy service would only make the rounds around those you could tell in person. But with blogs the good, bad and ugly have a much further reach.

Do you live up to your name? Or as Dave found out, this water heater company couldn’t live up to it’s online hold message.

“I recorded their hold-message, which ironically tells you how important water heaters are (I know!) and how much they care, and how professional and responsible they are. That I had enough time to think of recording it and actually do it gives you some idea how much time I spent on hold”