DirecTV forces me to make a call

DirecTV is yet another example of a company that makes it easy to add services thereby giving them more of my money, but sets up barriers when I want to cancel a channel.

As a DirecTV customer, I added HBO to my service a few weeks ago. I’m planned to cancel it and setup a Netflix account instead. I logged into my account and tried to remove just the HBO programming. But DirecTV gives me an error that I need to call since it’s less than 30 days since I added the channel. What a crock.

Direct assumes that by forcing customers to call in and speak with a sales rep, they can talk a percentage into customers into keeping the service or programming.

Lame. Double Lame.