I ordered a set of Automoblox cars after reading a positive review in Car & Driver. I like them as much as our kids do if not more. In the course of normal use, one of the wheels cracked and wouldn’t stay on the axel. I searched on Automoblox website to see if I could purchase a replacement wheel but only found extension kits.
I decided to email customer support explaining my desire to purchase another wheel and this is the response I received less than 30 minutes later:
Hi Brett:
I’m sorry to hear about the wheel that broke on your Automoblox vehicle. Unfortunately, we do not currently have wheels available for purchase. However, since our cars are not supposed to break, I’d like to send you replacement wheels free of charge. We redid our wheels some time ago, so by the fact that one broke, it would seem that on that car, you have the old wheels. I’d like to send you 4 new wheels in the mail and I’ll ask that when you receive them, you throw out the other 4 that you have. Please get back to me with the following information (address, phone, VIN) so we can quickly expedite this matter.
I look forward to hearing back from you and I look forward to hearing only good things from now on.
Thank you for your love of our products and my apologies for your trouble.
M
Nordquist Blog 