I called Yellow Cab tonight to schedule a ride to the airport tomorrow morning. I got off the phone and this thought came to mind:
Has there ever been a time where I have called to reserved a cab and the person taking my reservation expresses even the tiniest bit of gratitude that I decided to do business with them?
I’ve called to schedule dozens of cabs and I can’t recall a time when I’ve been asked anything other than my phone, name and address. Would a simple, “Thank you for choosing Yellow Cab” kill them? 
I wonder if the people taking the reservations are outsourced and are paid by the number of appointments they setup. I wonder if the owners of these cab companies have ever called in to schedule a cab to hear just how their customers are being treated.
Why is it that when I spend three bucks on kids hot chocolate at Starbucks the employees there treat me like I spent $300? Yet I spend $50-$80 on a cab and consider my trip a success if I leave the cab not smelling like an ashtray.
Nordquist Blog 
Mr. Norquist: I am a Yellow Cab driver and your complaint is valid. However, if you go to my blog ‘Taxi Diaries,’ you’ll see another side of cab driving. We deal with more than just airport runs. True, dispatch personnel courtesy relies solely on the unique person behind the phone. If they are impolite and short, consider who calls cabs (a lot of drunk, rude people). Also, they are taking 25 to 50 calls per hour per phone person, and therefore the ability to make the process as efficient as possible may be misconstrued as a lack of obsequious fawning. Their lack of ‘chatty’ repertoire is merely a way to take care of as many calls as possible.
LikeLike