Keeping it Simple in Orlando

I’m in Orlando this week acting like a technician. The company I work for supports several hundred Microsoft events such as tradeshows, conferences and product launches. Once a year Microsoft brings their sales force together to discuss new products and ways to sell these products. The conference is closed to the public except for a few partners who are invited as guest speakers.

I’ve spent the last couple of days helping the speakers get their demos and slides working. Most of of the time, the process goes off without a hitch. The computer works. The audio and video work. The speaker is prepared.

But it doesn’t take much for a presentation to go sideways. Some demos require more than one computer or multiple “virtual machines” to work properly. It’s not uncommon for a speaker to bring in several laptops and switch between each machine several times during the presentation.

With so much focus on the demo, sometimes the message gets lost. The best presentation I’ve seen so far was given by a 14 year old boy from London. He had maybe 4 or 5 slides and one short demo he created himself. He explained how he uses Microsoft OneNote at school to take notes, study, and organize his courses. It was simple. It was precise. He was prepared.

It was a good example that some of the best presentations are simple. A cool demo might wow the crowd, but I was a lot more willing to give OneNote a try after hearing how this kid actually uses it each day.

Putting the computer in customer service

Given the proliferation of self-service stations at airports and grocery stores, it’s not surprising to see self check-in station at hotels. Here at the Rosen Hotel in Orlando, the self check-in stations are located near the check-in desk. As I approached one of the stations last night to check-in, a women behind the counter said, “I can help you”. She was efficient and professional. She sensed this was my first time at the hotel and helped me find the elevators. She told me about the free internet and spa. She even suggested a restaurant close by.

I’m not sure what I think about these computers taking over for people. Although they can make the whole process more efficient when a line starts to form, it’s one less opportunity for the hotel to connect with their customer. The self check-in stations might get the job done but I can’t imagine they are able to connect with a customer like another human can. They can’t read that I might feel a little bit lost and guide me to the elevator. And they can’t give anyone a warm, happy to have you here, smile either.

In the near future, will most entry level greeter/admin type jobs be handled by a computer station? 

Southwest Airlines

A few weeks ago I was looking to book a flight from Seattle to Orlando. Using the preferred Microsoft travel site, the best price I was able to find was $917. That sounds even more absurd today than it did back then. I decided to search Kayak and was able to find similar flights for around $750. That still sounded high so I checked prices at Southwest Airlines and was a bit surprised to find a flight for $580. That seemed a lot more reasonable so I booked a ticket with them.

When I told several of my coworkers that I booked a ticket with Southwest they laughed and hassled me a bit. I guess traveling on Southwest isn’t very cool since they don’t have a first class section. I was surprised to hear them say how much better Delta or United is. I guess they don’t read Consumer Reports where Southwest was rated at one of the top four airlines, well ahead of Delta or United. Here is what they said:

If JetBlue, Southwest, Frontier, or Hawaiian flies your route, look no further. All four of those airlines provided a superior experience, according to CR readers, at a price that?s often lower than their competitors.

I am a big fan of Southwest. I’ve flown a number of airlines and Southwest and Alaska Airlines are my two favorites for travel within the US. Of those carriers serving Europe, SAS is my favorite although British Airways and Lufthansa are also very good.

One reason I enjoy flying Southwest is their employees are always happy and make me feel like they appreciate my business. They also don’t take themselves too seriously. After the stress of getting through line after line at the airport, it’s refreshing to be among a group of people who genuinely like their jobs and go out of their way to help.

Yellow Cab a no-show

I scheduled a Yellow Cab last night to take me to the airport this morning at 5:30 am. I figured everything was fine. I was wrong.

I called Yellow Cab at 5:35 am and they didn’t have my reservation in the system. I’m beginning to think they’re “system” is a stack of Post It’s and a bottle of Jack Daniel’s. The dispatcher didn’t seem to care, so when she told me to “sit tight” and she’d call me back in five minutes, I decided to drive myself to the airport.

Now I’m running late and the roads are already packed so I arrived at the airport with 40 minutes to get through security and check in my bag. As I was running towards the gate, I heard the last call for my flight over the intercom. I was last person to board which means I sat in a middle seat for the next 4 hours. So much for printing my boarding pass last night!

I hate you, Yellow Cab. I will never call you again.

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Calling a Cab

I called Yellow Cab tonight to schedule a ride to the airport tomorrow morning. I got off the phone and this thought came to mind:

Has there ever been a time where I have called to reserved a cab and the person taking my reservation expresses even the tiniest bit of gratitude that I decided to do business with them?

I’ve called to schedule dozens of cabs and I can’t recall a time when I’ve been asked anything other than my phone, name and address. Would a simple, “Thank you for choosing Yellow Cab” kill them? taxicab

I wonder if the people taking the reservations are outsourced and are paid by the number of appointments they setup. I wonder if the owners of these cab companies have ever called in to schedule a cab to hear just how their customers are being treated.

Why is it that when I spend three bucks on kids hot chocolate at Starbucks the employees there treat me like I spent $300? Yet I spend $50-$80 on a cab and consider my trip a success if I leave the cab not smelling like an ashtray.

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Off to Orlando

Tonight I was explaining to our kids that I am leaving in the morning for a short business trip to Orlando. Here are a few of the kid’s reactions:

Luca: “Can’t someone else go?”

Lincoln: “Will you bring me back a gun that doesn’t shoot water?”

Anna: “Can I go with you?”

Luca: “Can you just go for 2 days? Or just one?

It’s always fun to see the kid’s reactions when I tell them I have to go somewhere. Luca assumes I’m going to months. Lincoln doesn’t care that I’m going but wants to make sure I bring something back for him and Anna wants to come with me.

I don’t like saying goodbye to Kim or the kids, even for just a short five days. I don’t know how our service men and women leave their families. Especially when there’s a chance they will not return. It makes me realize that I have it easy.

I tucked the kids into bed tonight and came down to the computer. Less than five minute later Luca came down and crawled on my lap. She put her head on my shoulder while I rocked her asleep. I would not trade these moments for anything in the world.

The Ultrasound

I went to Kim’s ultrasound on Friday. This is baby #4 so, like everything else pertaining to the birth of the baby, I know my place and don’t say much unless I’m asked. Basically, I’m there to hand over the insurance card. That’s my big contribution.

Our ultrasound technician was a very bubbly, friendly women. I remember the first time I looked at an ultrasound screen, I couldn’t make out anything. The technician would be going on about this or that and I’d sit there and nod as I looked at the screen with absolutely no idea what she was seeing.

But this time the technician took the time to point out the obvious (to her) features. One screen showed the baby’s spine. Another a hand or lips or leg. And then she brought up a screen and said, “This is definitely a boy!”

So Luca was right. Another boy will make two girls and two boys, and we are thrilled. I’ve never given much thought about the sex of the baby, but Luca was convinced she was getting a “baby Lincoln” and I didn’t want to tell her she was going to get a “baby Anna” instead.

One Anna Lynn is perfect but PLENTY!

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Lincoln will be getting a baby brother in a few months.

Rip DVD to PC

What is the best Windows program that will rip a DVD I own to my PC for viewing? I use DVD Shrink/Nero for DVD to DVD ripping, but am not sure what program I should use if I only want to watch the DVD on my computer. I’d like a balance between speed and quality.

This should be easier to do. If I own the DVD I should be able to make a copy of it for viewing on my PC or whatever other device I want to use.

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Ducane Grill

ducaneUp until we bought a Ducane grill nearly two years ago, we didn’t grill very often. I’ve bought a couple of off-brand grills at Target and they worked well for a while but deteriorated after a couple of years. The steel outer cover and grill would rust and it would become very difficult to keep clean.

So I decided to spend a little more and get a Ducane stainless steel model. Both the outer cover and grills don’t rust now and it’s much easier to keep clean. There’s no porcelain to crack or paint to chip. I also like the grill itself is a bit wider than most but the entire unit is quite compact. We’ve only used the included rotisserie once as we usually grill burgers and steak.

We grill a lot more often since we bought the Ducane and I’m certain it will last us many more years.

The model shown above the 24-inch Three Burner Gas Grill available only at Home Depot for $719.

Pros:

  • Stainless make for easy cleanup and no rust
  • Wide grilling area
  • Temperature gauge on cover
  • Exquisite construction
  • Electronic igniters for every burner
  • Drip pan is easy to remove

Cons:

  • Expensive for size
  • Not much surface area
  • No place to hang grilling accessories
  • Cover not included

Summary: A top quality grill for those who demand 100% stainless construction.

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