Our Horizon treadmill that’s about 16 months old stopped working last week. I went online and found the Horizon website. After looking around for a bit I located the section where one can request service.
Check out the service request page below. I get the feeling that Horizon is making it as difficult and time consuming as possible in hopes that many owners get frustrated and just leave.
The service request form asks for information pertaining to where I bought the treadmill which is fine although why would they think I’d have their phone and fax number let alone the STORE EMAIL??!! How would I know what the store email is and why would Horizon make it a required field? I think I know why.
This is the 2nd time I’ve filled out the form. I filled it out last week and never heard back. I’m going to call them tomorrow. Whatever bucket the service requests are making it into via their website isn’t being checked. It’s a black hole.
Nice work, Horizon. Do you think I’ll ever recommend your products?
Nordquist Blog 
Yup the good old /dev/null trick, it’s been around for ages. Nice to see some sites are still using it
On a serious note I hope you give them hell because that’s one screwed up service request form there! Sorry for your troubles.
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