We’ve picked up a number of prescription medications at Walgreens lately. We’ve used Walgreens for several years because they are located close to our home, have a drive-thru, and are open late.
Kim dropped off several prescriptions yesterday morning and I picked them up in the evening. When I arrived home I handed two bags of meds to Kim. She said there should have been three to pickup. I was about to put my shoes on and head back to Walgreens when Kim noticed something. One of the prescriptions that was filled had a piece of paper stapled to the outside. The paper was the prescription that Kim’s doctor gave her to take to the pharmacy.
But there was one difference: On the paper, someone at the pharmacy wrote, “OTC” in the upper left-hand corner.
Kim and I both wondered why, when I stopped to pickup the meds, the pharmacist didn’t tell us that we could buy the stuff Over The Counter? Taking it one step further, what if the pharmacist had not only told us that but also grabbed the meds for us so I could purchase them at the same time I picked up the other drugs? It wouldn’t have taken much time to do that.
A small detail, no doubt. But it left a bad taste in our mouth, especially since we’ve been loyal Walgreens customers for several years. Now I have to make another trip to the store. But this time, I won’t be making that purchase at Walgreens.
Nordquist Blog 
Not surprising – I’ve been reading about pharmacies giving poor service, which is how I ran across your post. You might consider posting at http://www.measuredup.com – it’s a customer service website where consumers can share experiences with businesses (national and local) – this would be very useful for other Walgreens customers.
LikeLike
Walgreens is horrible! I have had them make more mistakes and had more poor customer service than I can count…so why do I keep going? Like you said, having a drive through means a lot when you have three young kids, they are all over the place and their computers are linked up so we can get meds when we are traveling, and they are open later than a lot of the other choices we have. I would only give them a four or five out of ten, but those three things have kept me there. My favorite pharmacies have been the little independent family owned stores, but you have to give up all three of those conveniences I listed to be a customer at those.
LikeLike