While at a friend’s birthday party last Friday evening, Luca dropped her iPod Touch and the screen cracked. She was almost as devastated as her father.
I went to the Apple website and was quickly able to determine what support options were available. Since the nearest Apple store is two hours away in Las Vegas, I decided to send the broken iPod Touch to Apple. The whole process took less than five minutes.
Apple provided the address to the nearest UPS Store where we’d drop off the iPod. UPS would take it from there which included the boxing and postage which is a very nice touch. That was last Saturday.
On Monday Apple sent me an email saying that had received my daughter’s iPod and would follow up shortly. On Tuesday I received another email saying I should expect shipment of the replacement iPod by Thursday.
Today, another blue iPod Touch arrived in the mail. It took about 20 minutes to restore the backup from my PC to the iPod. It was an expensive $150 lesson to learn, but Apple’s support is nothing short of fantastic.
Last week my friend told me how it took him a month to get Samsung to replace a damaged Galaxy 4 phone. No way could I go back to typically crappy support like that.
Apple is one company where you might pay a little more but, in return, you receive a lot more too.