Good service experience

Although the bad customer service is usually more memorable, I’m going to try posting when I’ve received excellent service as well.

While Kim was out of town last week, I took the kids out to eat a few times since my cooking skills are sorely lacking. I appreciate company’s like Arbys where I can order drinks other than soda and fruit instead of fries. I ordered a couple of kids meals with chicken fingers, fruit cups and chocolate milk. A nice lady brought our order to where we were sitting but I noticed the chocolate milk as missing. I was about to get up when the manager walked over to our table and said, “I noticed you have three small children so I cut the straws in half which should make it easier for them to drink the chocolate milk”. Maybe it took her only a few minutes but that extra touch was memorable.

The other good customer service experience we had took place at Denny’s. We went here the night we dropped Kim off at the airport and the evening she arrived back in town since the kids love having breakfast for dinner and it was close to the SeaTac airport. We received very good service both times. Our server brought over a stack of crayons, napkins, and paper for the kids to color. On our 2nd visit, we had the same server and our kids were so excited when she remembered their names. We had about 45 minutes to kill before Kim arrived and she asked if she could clear our table and bring over a few activities for the kids to do while we waited. The kids were so excited. She brought over items for the kids to color and fun masks for them to wear. Some places may have shunned a dad with three kids who would surely make a mess. But we were welcomed with open arms and were not made to feel rushed.