I took my two youngest kids to Quiznos tonight for dinner. We entered the store at 8:35 pm and they close at 9 pm. When the lady took my order I told her I’d hurry and be out by 9 pm. She said, “Oh, don’t worry about”.
After I paid for our food, divided the food between kids and filled cups of root beer I sat down at the table to eat. A couple came through the doors at 8:50 and walked up to the “Order Here” counter. The woman customer ordered a sandwich and the Quizno employee said, “I take it that’s to go since we close in 10 minutes”.
The woman who ordered was surprised. She waited a few seconds and then said, “Well, am I supposed to eat it in my car?”. She was offended.
This is a good example of poor training or just bad customer service. This is what happens when your employees don’t comprehend the long term consequences of bad service. How do your employees treat customers that come into the store near the end of the work day? Are they treated with respect or run out of the store like this couple?
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