I order a lot of items online and most of the time I barely look at the order confirmations that arrive by email. Sometimes I’ll search the email for the tracking number but that’s about it.
Today I ordered a bag from Timbuk2 and received this confirmation which made me laugh. This sounds like a fun place to work. Would your company allow a little flavor of your culture to come through in such correspondence or do they play it safe?
I’ve X-ed out the personal details.
Thanks for picking us. Your new bag is gonna ROCK!
Here is your order summary email.
We suggest that you actually read it and like it because this is what you are getting and the Lucky One’s address below is where we are going to send it. If you must be That Person, we can TRY our best to make changes or cancel your order. This is only if we have had enough coffee and our warehouse hasn’t. You will need to send your email to changeorder@timbuk2.com. Remember, this is only if your order is NOT IN PRODUCTION. Once your order makes it to our production line, we can’t change it for you and if it’s custom, we can’t take it back. Not because we don’t love you; but because we already have really, really nice custom made Messenger bags from Timbuk2. It’s part of the uniform.
Your order number is XXXXX
ORDER SUMMARY:
WHO PAID
Brett Nordquist
Auburn, WA United States, 98092
THE LUCKY ONE
Brett Nordquist
Auburn, WA United States, 98092
WHATCHURGETTING
1 Medium Original Cargo Tote $100.00 ea.
Waxed Canvas black-field tan-hunter orange
HOW MUCH YOU SHELLED OUT
Visa – number: 4XXXXXXXXXXXXXXX – $113.95
Subtotal: $100.00
Shipping: $13.95
Tax: $0.00
Total: $113.95
Now here’s the part you really want to read.
When will my order ship?
Your order is being sent to the warehouse right now. Orders are fulfilled and out the door in up to 3 business days. It all depends on how many orders are in line in front of yours. If you selected an expedited shipping method like Second Day or Next Day Air, your order will ship within 1 to 2 business days. Business means Monday through Friday and excludes most US holidays, just in case you didn’t know. Now you do. FYI custom bags do not require any additional processing time.
How long will it take my order to get to my loving, waiting arms?
Once your order ships via UPS it will take 3 to 7 business days to arrive depending on where you call home. You can track your order on our website using your order number and clicking here or you can be patient and wait for UPS to send you a notification of shipment indicating that your order has left the building. Please note that your item must ship before anyone can track it and it can take up to 48 hours for your tracking information to trickle down from UPS to our systems.
What if I live across the pond?
International orders are shipped via UPS International Express.
Transit times average 3-5 business days for delivery.
**International Express price does not include Duty, Customs Adjustment or VAT.
Up to $75 additional charges in VAT and duties may apply upon delivery of the product.
What if I entered my email address in wrong?
Our deepest sympathies are being sent to you via UPS because you haven’t read any of this.
Much Love,
Timbuk2 Designs
Nordquist Blog 