The good, bad and ugly of new computer setup

While visiting my parents the past couple of weeks, my father purchased a new computer at Costco. He purchased an HP Pavilion with a 24-inch LCD monitor.  I had about a week to get it setup for him and here are my observations.

The Good:

  1. A lot of computer for the price and the 24-inch monitor is gorgeous.
  2. Excellent documentation.
  3. Reached HP Technical Support in under three minutes
  4. Core 2 Duo chip is sweet. It’s a very fast machine.
  5. HP didn’t pre-load it with too much crapware.
  6. For the most part, Vista wasn’t too annoying when UAC was off.
  7. Very well built black case that’s easy to open because HP was smart to include finger screws.
  8. Clean and organized internals including good cable management.
  9. The computer is dead silent. No loud fans at all.
  10. System restore was easy to find, understand and fast to perform.

The Bad:

  1. Onboard sound didn’t work. MP3s cracked and hissed.
  2. Monitor stand takes some time to get used to, but it adjusts in many directions making it easy to find the right height.
  3. Vista with UAC turned on is a terrible experience. Turn it off under USERS in Control Panel.
  4. USB ports on monitor could be easier to reach.
  5. Symantec suite of products tries to take over your system. It’s nearly as bad as Real products. At least it’s easy to uninstall.
  6. HP Printers still have sketchy Vista support. One of my dad’s printers required a fairly complex workaround.
  7. iTunes and Vista don’t play well together. When my mom’s Shuffle was connected, messages would pop up every few minutes asking to scan and fix the iPod’s drive. I ran into the same problem when I ran Vista.

The Ugly:

  1. The onboard sound didn’t work from day one so I called HP technical support and was told I’d have to perform a system restore before they would dispatch a tech to the house. I did that but when they called to talk to my dad, they told him they would only come to the house if he paid $181 for a 2-year extended warranty.

Overall, the experience of purchasing and setting up a new computer is much better than it was even five years ago. Running Windows Update found about 10 software and driver updates which seemed like a bit much but it’s good to see that Vista ran quite well on new HP hardware. I would not recommend Vista to those who want to upgrade current machines from XP, but getting a new machine with Vista was a better experience.

I’m bummed that the sound doesn’t work on this computer and I’m angry that my dad got taken advantage of by some punk at HP. My dad had tossed the boxes or we would have just returned it all to Costco and asked for a new system. Lesson learned.

But to keep things in perspective, the computer is much faster than his older system I built him about 4 years ago. It’s much more quiet too. I think he’ll enjoy the way Vista handles pictures and other media files. He also seems to like Outlook 2007 along with the other Office 2007 applications. A HP technician is coming to his home on Thursday to fix the sound problem which will likely require swapping the motherboard.

Hopefully, he’ll be up and running with sound shortly. I wonder if Costco knows or cares how HP technical support is taking advantage of customers who bought machines with a clear defect? I think they would and should care.

Tribute I gave at Grandma’s funeral

One of my earliest and fondest memories of Grandma was the time I convinced my parents to allow me to spend the night at her house. I would have been 7 or 8 years old. This was at a time when Grandma taught 2nd grade at Centerville Elementary and she brought me along to her classroom the next morning. I assumed I’d just sit at her desk and doodle away until recess. But I knew the day wasn’t going to be only fun and games when she assigned me a desk, gave me a pencil and expected me to follow along with her class.

For as long as I remember, Grandma shared stories with me about how my grandfather, my uncle John and my own father had all earned degrees from the University of Utah. Even at this early age she made sure I understood the importance of a good education. This left such a strong impression with me that I knew early on that I would graduate from the U. I had no choice but to keep the family tradition alive.

Grandma worried about every possible detail while taking care of others before herself. I can picture my Grandpa sitting in his big Lay-Z-Boy chair in the basement watching All in the Family while Grandma, perched atop the stairs, would call for him to come upstairs for dinner. When Grandpa finally made it to the table grandma would say, “Hey Nordy what took you so long?” To this day, I think of Grandma each time I hear that show’s theme song. Like Edith Bunker, she appeared a bit frazzled, occasionally at a loss for words, yet she always pulled off a successful family gathering in the face of long odds.

During the warm Utah summers before I had my driver’s license, my father would drive me to the Ogden bus depot where I’d catch a bus to Bountiful. The bus would drop me off a mile or so from Grandma’s house from which I’d sprint the entire stretch so I could quickly get started mowing the lawn. One afternoon as I was finishing up, a neighbor approached grandpa and gave him the name of a young neighbor boy who cut lawns. Before grandpa could reply, grandma chimed in with, “Our grass just looks better when it’s been cut by our grandson”. That put an end to the discussion. Once the grass was clipped and bagged, I’d kick back in the shade off her back porch where I could shoot the breeze with my grandparents. These were some of the best times because I didn’t have to share the stage with anyone else. The occasion was made even more special when Grandma would retreat to her basement and bring back a bottle of Coca Cola for me to sip on, something that wasn’t allowed at home. I felt like a little rebel. My grandparents would take turns peppering me with questions: Grandpa wanted to talk sports while Grandma would interject questions about how my studies were coming along. She never missed an opportunity to talk about education.

Visiting grandma’s house was exciting primarily because it provided curious if sometimes questionable activities I wasn’t allowed to take part in at home. A few of these activities include using the outside clothes line as a fire pole, attempting to clear the prickly shrubs by jumping off the front porch, and double-daring my sisters to go into the downstairs laundry room without adult supervision. The test was to see if one of us could make it far enough into the laundry room to spot the wooden washboard that looked like something seen from Little House on the Prairie. But most of the time we’d chicken out and only make it as far as the snow blower before retreating to safer ground.

Grandma also had a way of warning us kids about the big green exercise machine that crouched downstairs. It was more electronic bull than exercise device and we couldn’t wait to see who could stay on it for the longest amount of time. The way in which Grandma warned us about it, made it that much more mysterious if also a bit dangerous. It was just too tempting to pass up. My sister Jana would volunteer to ride it first but only if I promised to keep it on the slowest setting. Once she was on, I’d crank the dial up as high as it would go and Jana would scream as she tried to keep from falling off. The fun would end when one of two things would happen: Grandma would hear the screams from upstairs and come running to unplug the thing or Jana would get tossed off the green bull and onto the little space heater that glowed bright orange.

As I moved into high school and became more involved in athletics, I could count on Grandma and Grandpa attending most games. I recall several games where just looking into the stands and seeing my grandma smile back at me would calm my nerves. Yet even when I didn’t perform well, she’d tell me how much she enjoyed the game and how well I played. The ability to see the good in any situation must be a requirement to becoming a Grandma.

Grandma was a very frugal person. I recall going to four different grocery stores with her one Saturday morning because each store had a type of fruit or vegetable on sale. It didn’t seem economical to travel across town to save 8 cents on a pound of seedless grapes but, to Grandma; it wasn’t just about the savings: it was a matter of principle.

Another time I arrived at grandma’s house and noticed a stack of postage stamps on her kitchen table. Each stamp had a small white backdrop and I asked grandma about this. She explained that occasionally the post office wouldn’t cancel the stamp and she was merely rescuing a number of perfectly good stamps by cutting them off the envelopes and then gluing them on to outbound letters.

And the family is still amazed that one year, Grandma was able to purchase her Thanksgiving dinner with the all the trimming at the same store she purchased her Thanksgiving outfit, a feat nobody thought possible until Grandma pulled it off.

Because I’ve lived outside of Utah for the better part of 13 years now, I’ve not has as many opportunities to visit with her. But last week after hearing of her deteriorating condition, I decided to drive my family down from Seattle to visit. She was able to speak and hold the hand of our three oldest children and lay next to Kai, our 2 month old baby boy. I consider it a mini-miracle that she had the strength and state of mind to do this the night before she passed away. I’m glad my family was able to share that time with her and I know she’s in a place where she’s no longer in pain.

When I think of Grandma Nordquist, I’ll remember our chats on the back porch, the Life Saver Candy books she gave me each Christmas and the warm smiles she gave me during all those games. But I know she’s in a better place now. And I wouldn’t be surprised if the tables were now turned when she was reunited her companion and it’s now Grandpa who says, “Hey Edith, what took you so long?”

Rental Car frustrations

Renting a car wouldn’t be so bad if I didn’t have to talk to anyone at the rental company. But there’s no way around this unless I have a Hertz Gold Card or the like. Or so I thought!

Now reserving a car was a piece of cake from the Hertz website. I liked that they didn’t require I give them my credit card number in order to make a reservation, and they even gave me the Hastings Direct contact number, their insurance provider – something they’d deal with but gave me the courtesy of being informed about.

So I reserved a car last week and then arrived in Salt Lake assuming I’d quickly be on my way to Ogden. No such luck. I waited about 30 minutes at the Hertz counter before making my way to the front of the line. Just as I was about to be helped a string of Gold Club members approached the desk and just waltz up ahead of me. One guy approached the counter and then proceeded to argue with the Hertz employee over whether or not his wife should be added to the rental agreement. I figured Gold Card members could head right out to a waiting car.

Once the rush of Gold Card members subsided, the counter person had nobody else to help but us low lifers in the loser line. I approached the counter, gave the lady my name and American Express Card. And then you know the drill from here. She tried to sell me:

  1. Three different types of insurance
  2. A larger car upgrade
  3. GPS upgrade
  4. Two tank filling options

When I told her “No to all” she said, “Well, I have to go through them all. It’s my job“. I guess her “job” is to ignore me or act like she didn’t hear what I said. This is the part I hate about renting a car.

Tip to Car Rental Companies: Stop gouging for filling the tank full of gas. Hertz charged an absurd $7.40/gallon  last week. Is it too much to ask to figure out the average amount of gas you need to fill each car and then BUILD THAT INTO THE RENTAL COST? I shouldn’t have to worry about finding a gas station close to the Salt Lake airport and you shouldn’t use this opportunity pad pad your pockets.

One other thing: Is it possible to actually drive away in the car you confirmed I reserved? It seems like every time I rent a “compact” model of car (a Toyota Corolla this time around) you never have that model or class in stock. You then try to rent me a larger car because of YOUR mistake. Last week I drove away in a Ford Mustang which was sort of cool except the seats are about 2 inches off the ground. But the teen working the Hogi Yogi drive-thru thought it was “rad”.

I’ve got good and bad news for my friend who loves Mustangs. This 2008 model was fast off the line and had a cool retro interior. But it’s not in the same league as my BMW when it comes to how it handles corners and overall balance. The Mustang was a fun weekend fling. But the BMW is the one you want in your garage.