While working late on my computer a few days ago, I decided to make a run for the border. The Taco Bell Spicy Chicken Crunchwrap Supreme was calling my name. It’s my favorite item on the menu. In fact, it’s the only item on the menu that I love.
Two features draw me to the Spicy Chicken Crunchwrap Supreme:
- the spicy chicken
- easy to eat while driving
One can’t go wrong ordering a Spicy Chicken Crunchwrap Supreme day or night. So I found myself at the drive-thru late Saturday night. I ordered two Spicy Chicken Crunchwrap Supremes, and before I could place an order for a large Diet Pepsi, a voice came over the intercom announcing they only carry the Crunchwrap Supreme with beef.
I asked again just to be sure, but the gentleman working the window confirmed the Spicy Chicken Crunchwrap Supreme has been removed from the menu.
So I decided to call the Taco Bell Customer Hotline to see who was responsible for this obvious oversight. I visited the Taco Bell website where I found the customer hotline (1-800-TACO-BELL). I dialed the number and was immediately connected with Cheryl, Taco Bell Customer Hotline Rep.
Here’s how the call unfolded:
Cheryl: Thank you for calling the Taco Bell customer hotline. This is Cheryl. Can I get your name and your phone number?
Me: (I give her my name and bogus phone number)
Cheryl: How can I help you today?
Me: I have a few questions concerning the Spicy Chicken Crunchwrap Supreme which is my favorite item on your menu.
Cheryl: I’m sorry, we’re longer serving the Spicy Chicken Crunchwrap Supreme.
Me: That’s why I’m calling. Do you know why it was yanked and when it’s coming back?
Cheryl: Decisions, such as what’s on the menu, are made at our corporate headquarters. I can’t confirm it’s ever coming back, but I will note that you’d like us to bring it back.
Me: Do you know the name of the person at corporate who made that decision? Maybe hearing it’s a favorite among my family and friends would change his mind.
Cheryl: I have no way of connecting you. Do you know that we still offer the original Crunchwrap Supreme with beef?
Me: Yes, but it’s the spicy chicken that makes it magical. Do you think if I called ahead, I could place a special order for the Spicy Chicken Crunchwrap Supreme?
Cheryl: Sir, I’m sorry but we currently only offer the one with beef.
Me: So there’s no spicy chicken stash hiding in a freezer that could be unthawed and cooked up if I called ahead?
Me: Have you taken many calls from customers like myself who have asked for the return of the Spicy Chicken Crunchwrap Supreme?
Cheryl: Oh yes. Quite a few people have called in asking us to bring it back.
Me: What would you say the chances corporate decides to bring it back for the summer? Better than 50%?
Cheryl: Sir, I can’t say for certain. All I can do is pass on your suggestion to bring it back. Is there anything else I can help you with?
Me: Not today. Thank you for your time. Goodbye.