Barehanded Baseball

With each keystroke I feel the throb in my hand. Not a deep bruise but enough to remind me that I played catch with my son for about an hour this afternoon. He’ll be nine years old in December, and I couldn’t ask for a better kid.

I’ve been waiting for him to take an interest in baseball. Mostly for selfish reasons because I have so many fond memories of playing catch with my father. After a long day at work, I’d beg him to let me pitch to him in our front yard. He showed me the proper mechanics of pitching, how to hide the ball and how to throw from the stretch with runners on base.

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We continued to play catch well into my teens. He’d crouch down in a catcher’s stance and set a target for me to hit and would call “strike” if I was close. He spent hours showing me how to grip and release a curveball. My small hands made it difficult to throw it for a strike, but it would loop just enough to keep right-handed hitters off the plate.

Baseball is different than football or basketball, two sports where a person’s size can give them a distinct advantage. Size matters little in baseball. Baseball also requires the player to possess more than one skill. Each player must know how to hit, field and throw the baseball, and that takes years of practice. I often hear that the best athletes play basketball, and I like to remind them what happened when Danny Ainge and Michael Jordan tried to play Major League Baseball.

Last week my son told me that he played baseball with a friend, and asked if I’d play catch with him. He didn’t have a glove, but we hit the store at the right time of the year because all their baseball gear was on clearance. Even my youngest son got his own glove.

After digging around the garage, I located my old Wilson A-2000 I’ve had since I was sixteen. We tossed the ball around the yard until the laces gave out on the back webbing of my glove. I sent it off to be repaired which will take a few weeks.

My son knows I don’t own a spare glove. But after school today, he asked if I’d play catch with him. I considered telling him we’d have to wait till my glove was repaired.

But I thought of all those afternoons my father spent with me tossing the ball back and forth. Of course, he made sure I had the best mitt money could buy. I think he even played barehanded until I could throw the ball hard enough that it would hurt to catch.

So I went outside and tossed the ball with my son on an unusually warm October day in Seattle. I showed him which leg to lift and plant when throwing. We walked through the mechanics of throwing together without a hitch. Occasionally I have to remind myself that he’s left-handed which is an advantage when it comes to hitting. With only a few days worth of practice, he’s getting the hang of it all.

And I don’t mind the sore hand tonight because it’s a reminder of not only the time I spent with my son today but all those afternoons I spent with my father years ago.

Embracing Constraints

When my business partner and I began Ox Consulting, we made a list of services we could potentially offer our customers. I was surprised at how many type of projects we could bid on. When starting out, it’s natural to cast your net far and wide. The market appears large and the more diverse projects we could take on, the more money we’d earn.

But this is not the correct approach. At least it wasn’t for us.

When it came time to list our services on our website, we decided to scale back our offerings and revisit our list. After a number of conversations, we crossed off every service except three. Those remaining had three things in common:

1. We loved to do them

2. We knew we could do our best work on them

3. We could complete them quickly

As a start-up, it initially seemed counter-intuitive to limit the number of service we offered. But we both felt strongly that this was the best approach. No need to bite off more than we could chew. Plus, we could always expand our services, but we knew scaling back and leaving money on the table would be difficult. So why not start by only accepting those projects we really enjoyed doing? Isn’t this at least one of the reasons we decided to branch off on our own? Of course it was.

So what what began sounding counter-intuitive become anything but.

Instead of taking on on projects outside of our self-imposed constraints, we focused on what we did well which, in turn, improved those skills even more so. It also makes saying, “No thank you” that much easier.

A week doesn’t go by where I field a call from someone asking us to bid on a large project that doesn’t fit any of the three characteristics I listed.  If we didn’t have these constraints in place, we’d eventually accept a project that’s outside of our skillset, would take six months to complete, and wouldn’t be worth the larger check.

The customer also wins, because I’m able to refer them to someone who is a much better fit than Ox is. I haven’t had a single person unhappy with me when I tell them their project sounds interesting, but falls outside the size or type of project we do best. What I’ve found is that I earn their trust by sending them to someone who is a better fit. And if they have a project that does fit Ox, they usually return knowing that we’ll knock it out of the park for them.

It has taken a few years working together to determine our sweet spot in terms of type and size of projects. But we both agreed on those topics before we began working together, and I’m convinced it’s saved us from accepting at least three poison projects. That may not sound like much, but even a single project that drags on for months can extinguish every ounce of excitement and momentum small businesses thrive on.

Do you impose constraints on the service and products you offer? Or do you feel that limits your ability to respond to market conditions and ever changing customer needs?

Wireless Cable Modem Gateway Upgrade

After dealing with a number of problems with Qwest DSL service, we switched to Comcast cable internet about four years ago. Comcast has been a more reliable overall although they too occasionally suffer from services outages. But unlike Qwest, they seldom last longer than a few minutes.

When we switched to Comcast, I purchased my own modem and wireless gateway device. I was surprised how few combo unit were on the market, but found one from Motorola at Fry’s for about a hundred bucks. The admin interface was an absolute mess, but it allowed me to restrict wireless access to the network by MAC address which works well for me without slowing bandwidth.

Over the past four years, we’ve added at least a half dozen wireless devices to our home, most of which are made from Apple and support 802.11n. The older modem/gateway only supported b/g devices which wasn’t a big deal until we began streaming video to our iPads. Lately we noticed slow connection speeds from the rooms furthest away from our modem.

Our current Motorola device an older model that didn’t support the newer 802.11n speeds, so I decided to upgrade to the Motorola SBG6580 Wireless Cable Modem Gateway.

It took a few minutes to convince Comcast to update the modem’s MAC address, but it’s been a great investment so far. While the upload speeds have stayed the same, the download speed has increased on average from 12 Mb/s to over 20. But more importantly, the increased wireless coverage and speed allows everyone to stream video from anywhere in our home.

The only downside I can think of is that the admin panel is still a horrible mess that makes little sense to anyone who isn’t a technonerd.

If you’re still running a b/g wireless router with newer devices you may want to consider an upgrade. The Motorola I bought has a street price of about $125-$135 and is available at Fry’s, Amazon, and NewEgg.

There’s A Map For That

When I was dumped in a German city barely able to recite a few religious phrases, one of the most valuable skills I learned as a missionary was how to read a map. And my map of choice was a Falk Plan city map. falkplan

This was years before GPS would trickle down from the military to consumers and cell phones were tethered to Cadillacs and reserved for the wealthy. These were still high tech as far as maps were concerned. They fit in a pocket yet expanded to show much of the city. Many hours were spent flipping to the index to lookup the street name, and then thumbing forward to the exact page and map quadrant where I’d find the street and begin planning my route.

It wasn’t long before I became obsessed with maps and couldn’t leave the apartment without one in my breast pocket. This was helpful when my German skills were in their infancy. But as can be the case with GPS today, I learned to rely on that map instead of my instincts. Instead of scanning landmarks and recognizing neighborhoods, I buried my head in the map.

As my German improved I began keeping my map in my leather bag. I figured that if I got lost, I could ask a stranger for directions. Maybe it wasn’t enough to get me to my destination, but if they pointed me in the right direction, I’d just ask someone else along the way.

I trained myself to look for landmarks. I searched for short cuts, and began charting my own course based on feedback from people who lived in these communities. They often provided tips on what areas we should avoid, especially in the larger cities. One morning I asked a woman if she could give us directions to city center and she told us we’d best stay home because an anti-American rally was taking place near town.

Over time, I relied less on my map. I had good instincts. But it took months before I felt confident enough to lean on them.

I still encounter maps today, but they’re no longer the pocket-sized versions. They show up when I am learning a new skill to further my business or when my children look to me to solve a problem because that’s what fathers do. During these moments, a pocket sized book of answers would come in handy. I’d turn to the index, find “hates school” and chart my route knowing I’ve left the heavy lifting to someone else.

Today there’s a map and an app for that.

But life doesn’t work that way. We learn when we step off the curb and make our way into the unknown, trusting only our instincts.

And somehow we reach our destination while the map stays buried deep in our bag.

My Children Will Know

“I wanted my kids to know me…I wasn’t always there for them, and I wanted them to know why and to understand what I did.”

That was the answer Steve Jobs gave to Walter Isaacson, author of the first authorized biography about the man who put an iPod and iPhone in the pocket of millions.

“I wanted my kids to know me.”

I read those words over and over until I began to question their meaning. How could his four children not know their father? Wouldn’t a billionaire be able to carve out a week here and there to jet his family off to Sun Valley to ski together? Or rent a yacht off the coast of Bermuda? I can’t picture the Jobs clan slumming it at Wild Waves. Doesn’t money buy time with your loved ones?

Maybe not.

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My point isn’t to pass judgment on Steve Jobs or any other father. I don’t recall my father accompanying me on a field trip during my grade school years. But he more than made up for it when I reached high school, and he’s continued to put a premium on spending time with me and my family.

I wonder if the flip side to possessing a brilliant and laser focused mind that creates some of the world’s most sought after products is a reduced desire to spend time with those at home? Is it possible that he could recite every detail of the iPod, down to the internals, but couldn’t name a song on his son’s playlist?

When I began this blog, I didn’t have children. I also had few readers so I wrote whatever came to mind without considering who might come across it. Technically, it wasn’t very polished, but I consider it to be the most interesting work I’ve recorded. It was raw. But it was me, and that’s what I imagine my children reading one day when I’m no longer around.

Had I considered that my kids would one day have access to it, I probably would have stripped every ounce of personality from it. I’m glad I didn’t do that even if it means answering a few questions about part of my life I’m not exactly proud of. I suppose I could delete the posts, but what would that accomplish? I can’t delete them from my past. Those experiences are what helped form the father they know today.

Plus, it’s not as if I can fool my children. It doesn’t take long before they ascertain how invested I am in their interests and their lives. I may as well write how I feel instead of sanitizing it for the few people who may not agree with it. If I write one thing, but act entirely different, my children will know.

Yes, I want my kids to know me.

The real me.

Thank You, Steve Jobs

Everything I know about Steve Jobs I learned from watching him introduce lust-worthy products in front of a majestic blue screen.

Sure, I’ve read books, articles and exposés that attempt to capture his style, personality and influence over a fickle industry of constantly changing consumer desires. But it was his many times on stage, pitching insanely great products, where his personality burst through. Even though he was becoming one of the most iconic business titans of my generation, I felt like I knew him.

I watched him introduce the first mp3 player that I didn’t want to toss against a brick wall. I’d never seen anything like the colorful new iMacs. They made my PC seen downright boring. But it wasn’t until he took the wraps off the first iPhone that I bought into his vision of how a smartphone should work. I absolutely had to have one. Nothing else would do, and the same holds true three years later.

Thanks to the iPad and Facetime, I’m able to speak with and see my mother whose recent stroke has made traveling from Utah to Washington impossible. My children enjoy modeling their new school clothes for my parents, and my son couldn’t wait to show them how he solves the Rubik’s Cube. All in front of an iPad.

It’s easy to dismiss much of what’s pitched to us in the name of better, sleeker, faster. But Jobs and his team have created devices that keep me in touch with those who mean the most to me. Of course, Apple didn’t invent every new breakthrough. But they perfected a number of fundamental technologies and made them not only approachable, but fun to use. Sure, I could email or send pictures to family before the iPhone, but I seldom did because the experience was miserable.

I will tell my kids that I watched Michael Jordan at the Delta Center. I’ll tell them about the night I looked down from the balcony and listened to Tracy Chapman strum “Talkin About A Revolution” on her black guitar.

And I’ll tell them about the man in the black turtleneck and sneakers.

Thank you, Steve Jobs.

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This picture of Steve resting his head against his wife was taken last June at the Worldwide Developers Conference in San Francisco. It was the first picture I’d seen where it was clear his health was deteriorating. When he’s speaking on stage, he’s so full of energy and excitement that it was easy to forget he has been battling pancreatic cancer since 2004.

The Finest Hour

She grabbed her black cello case – that’s as tall as she is – and slung it over her shoulder. I walked a step or two ahead of her as we made our way to the car. When I pick her up from school she has a queue of stories to tell me about her day. But in the mornings she doesn’t say much, and I understand because I’m the same way.

Most nights I work or read well into the early morning hours. My mind seldom begins working before 10 am so getting up at 6 am to see my daughter off to orchestra practice means I’m still a bit groggy.

I toss out a number of breakfast options and let Luca decide what to eat now and what to take for lunch. Today I learned two bread ends make for a good sandwich but only if the crust side is turned inwards. I also learned that chili is not a breakfast option.

The hour we have together goes by quickly. There’s homework to tuck into folders which slips into binders that eventually makes its way into a backpack of a specific color. Four backpacks for four children made of four colors, and I’m still confused a month into the new school year.

With a few minutes to spare, we arrive at the bus stop where Luca reminds me which side of the road to park on.  A light rain begins to fall. This is the time of year when the sun hibernates for months. It’s the dark and dreary stretch of Seattle weather locals tell outsiders about to keep them from moving here.

The bus makes its ways around the bend and stops a few feet from the car. As Luca makes her way out of the car, she leans towards me long enough that I can kiss her forehead but not so long that her fellow bus riders would notice.

When I returned home, I sat in the car in the driveway for a few minutes thinking about how no matter what else I accomplished today, nothing will be as important as the hour I spent with my daughter.

Fred Meyer Sold Us Moldy Food

Since we moved to Auburn six years ago, we’ve spent more money at Fred Meyer than anywhere else. More than Trader Joes and Costco combined. I estimate we spend about $800/month at Fred Meyer. I continue to shop there although there are an Albertsons and Safeway close by.

But over the past few months Fred Meyer has been under construction. That means products have been moved around to make room fixtures. A shopping trip that took 30 minutes can now take twice as long. Last week a construction worker was using the sledge hammer just feet away from the entrance while the store was still open. My ears were ringing so much that I cut my trip short and told Kim was getting close to trying another store.

I’ve remained loyal to Fred Meyer because I knew the construction would eventually end, and I’ve been treated well over the years. My only real complaint up until now has been the gauntlet of employees on break who smoke too close to the entrance. I’m certain I’m not alone when I say I don’t appreciate walking through a cloud of cigarette smoke as I enter the store.

Kim recently purchased a couple of small containers of spreadable butter and some whole grain bread. When Kim opened the butter yesterday it was moldy. In fact, both containers were moldy. And today, we realized the bread had mold spots all over it. We tossed all it in the garbage. The three items total about $10.

When I went shopping tonight, I decided to stop by customer service because I knew they could look up our purchases by our Fred Meyer rewards card. I explained the situation to Jacqueline who began by searching for the items on my rewards card. I explained the items were on Kim’s card and gave her our phone number to begin the search.

There didn’t seem to be a problem until Bobby stepped to the counter and began spouting off how “we aren’t a data center” and that I needed to bring the moldy food to the store for him to see. I told him there’s no way I’m bringing moldy food the store. He reiterated that his store isn’t a data center and finally said, “this discussion is over.”

My days of shopping at Fred Meyer are over too.

I never once raised my voice or was aggressive towards Bobby or his colleague. I asked to speak with the manager on duty and Bobby said, “That’s me.”

I decided it was time to walk away.

I understand that corporations have policies. Jacqueline and Bobby don’t set those policies. They are merely trained to carry them out. What disappointed me most about the encounter tonight isn’t that I’m out ten bucks worth of food, but that my six years of business with Fred Meyer apparently means nothing to them.

I left the store and drove to Safeway where I purchased the $50 worth of items I’d put back at Fred Meyer. A few items were more expensive, but I didn’t mind because I didn’t smell like an ashtray as I rolled my cart up and down the aisles.

Update #1: I received an email this morning from @Fred_Meyer on Twitter asking for my contact information. I was told the store director would contact me.

Also, the manager of the Auburn Fred Meyer sent me an email. He apologized and asked when we could speak.

Update #2:  I met with the manager. He apologized and took the time to listen to my concerns. He was professional and sympathetic. He walked with me around the store to gather the items that went bad. He placed them in a bag, along with a gift card, and told me that hoped I’d return some day.

I was also contacted by Bobby who apologized and also sent me a gift card. I’ve been impressed with the fact that Fred Meyer contacted me the day after I first posted my experience. They went well above what I expected.

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Digital Clock Radio

The mostly brick home I grew up in was built in the 1940s. My parents rented out basement until the second or third child arrived and more rooms were needed.

With the renters gone, my parents decided to turn over one of the bedrooms to me. I took the one with shag carpet and was excited as any sixth grader could be.

My favorite feature of my new bedroom was the drop-down desk. Well, it looked like a desk, but was held up by a single metal chain. But I used it to store my football cards and the few coins I had at the time. On the wall closest to my bed, was a hidden compartment. A small square of paneling covered a water valve that my father told me never to touch. So, of course, that’s one of the first things I did after moving in.

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A year earlier, my grandparents had given me a digital clock radio for Christmas. The reception from the basement wasn’t great, but good enough to bring the groups like the Eagles, Fleetwood Mac, and Abba into my room to keep my company. I could sing along to Dancing Queen without my sisters teasing me.

And that’s where I’d retreat when I wanted to get away from everything. I’d lay down on the shag carpet and put my ear up close to the radio’s speaker. My room was the coolest area of the house, and I could listen to music for hours. I’d tell my parents I was using my desk to complete my homework, but that seldom happened.

Sometimes I’d tell myself I had to stay awake till the green glow of the clock emitted 11:11. Then I’d act like I was the first kid to recognize the pattern.

For the next 10 years or so I used that room to escape whatever was bothering me.

When I was old enough to attend a church stomp, a cute girl asked me to dance. I had no idea what I was doing, but I knew I looked stupid doing it and couldn’t wait for the song to end. When I returned home that evening, I jumped into bed and turned on my radio. The DJ introduced the same Toto song I’d danced to earlier that night. That was bittersweet.

I still retreat to music when I want to get away from it all. But I’ve traded the mono speaker for a set of sweet headphones.

All I need now is shag carpet.

Level of Debate

I’d recently interviewed a young man and wanted to add him to my team. Before doing so I had to get the CEO to agree to a salary and benefits package that would entice the candidate to leave his current job.

We bantered back and forth. I brought up the candidates experience and skills which would allow him to manage accounts from day one. The CEO did not have an issue with the salary I proposed, but he was concerned it might cause issues within the group.

Both of us held firm to our positions. We both raised our voices, but not in a pejorative manner. We were both passionate about the company. I wanted the best person for my team, while the CEO wanted what was best for not just my team but the entire company.

When I’d just started to wonder if I was pushing the issue too far, the CEO made a proposal we both could live with. I shook his hand and told him I’d rewrite the job offer and have it ready for him to sign by end of day.

As I turned around to leave, he said, “I just want you to know that I’m OK with this level of debate.”

“So am I”, I replied.

That was six years ago, and I still regularly reflect on that exchange. What the CEO told me by his last remark and actions was that he was open to new ideas. That he was confident enough to hear others out and respect their opinions. It also taught me that not all debates must end with one winner and one loser.

I came to appreciate that boss even more when my next manager was the polar opposite. He was closed to any idea that didn’t originate with him, and he didn’t want to hear when he was leading the company off a cliff.

My current business partner is similar to my former CEO. We can debate a technical issues for hours, even raising our voices to the point where we have to take a break and return to the issue. He’s helped me see a topic from angles I’d never considered. He’s also allowed me to back off a opinion I’d asserted before more information came to light.

The relationships I enjoy most are those where my own beliefs and assumptions are questioned. Where I’m pushed in uncomfortable directions, yet come away with a new idea. That’s when I recognize the most growth.