Impromptu Piano Concert

“Will we get another dog when Elka dies?” Anna asked.

“Probably” I answered.

The kids have been worried about our boxer who turned 10 years old a few months ago. She’s slowed over the past couple of years. Her back legs become stiff, and she hobbles around the house trying to keep up with four young, active children. She used to chase them around the yard. Now, she sits next to the window and watches. elkacouch

Of course, she can’t help but greet the kids at the door when they arrive home from school. And she’s always the first to welcome me home from work each day.

The questions about Elka continued until Kim began playing the piano. Elka was curled up on one end of the couch while the rest of us tried to position ourselves on the remaining two cushions.

Only the small light at the piano provided any light to the room. The kids wiggled around for a moment before quieting down as Kim began.

After we bought our first home, Kim convinced me that we needed a piano. Although I didn’t play, I figured I’d enjoy listening to her and I was right. She’s taught herself many new songs, and each one she plays today brings back memories of the various stages of our life we started together twelve years ago.

As four kids, one adult and one dog made it onto the couch in various stages of comfort, Kim played a song from David Lanz called “Behind the Waterfall/Desert Rain”. The kids watched her fingers dance across the keys emitting a tune we’ve heard her play dozens of times, yet never tire of. I’ve told Kim it’s my favorite song she plays.

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I’m done trying to figure out what will help the kids settle down for the evening. Reading a story together works occasionally until one of the kids belches or worse and the kids topple off the bed in laughter. So I’m surprised when they all remain on the couch until mom plays the last note. Could it be the music has a calming effect on them? Either way, these impromptu concerts result in some of the best times we spend together as a family. The piano, not the television, has become the hub of our family, and has been worth every penny we paid for it.

Eventually the song comes to an end as does the peacefulness. Before long, balls and socks are being tossed around the room.

And that’s when I noticed that not once did any child pester Elka. Not even Kai. They left her curled up on the couch, and allowed her to rest. Even when it meant less room for them. I know they love her as much as she loves them. She just doesn’t have the energy to express it like she did when she was younger.

As I ran my fingers through her dark brindle fir, Anna approached me. It was clear she’d been thinking about her earlier question when she said, “When Elka is gone, I want a dog just like her”.

“Maybe this time we’ll get a tan and white boxer”, I added.

Luca was listening from the other end of the couch, and when she heard me, she said, “No way, Dad. Let’s get one that looks just like Elka”.

I hope Kim plays many more impromptu piano concerts for us. And I hope Elka joins us on the couch to hear a few more.

Playing It Safe

I was well into my teens before I began considering what I might do one day as a profession. Every idea was in play except teacher because I’d seen what my father had gone through. His work days were long and irregular which limited the amount of time he could spend with us. The pay didn’t seem match the amount of education it required. And I wasn’t sure I’d enjoy spending the bulk of my day correcting the bratty kids.

As I entered college I felt like I could find success in anything I went after. I didn’t have to accept the same old boring career path. While friends from high school attended law, dental and medical school, I studied German. I enjoyed the smaller classes that came with choosing a language studies program compared to business or law. Part of the excitement was not knowing what I’d do after graduation. And by not knowing, it felt like I could do anything.

And, frankly, I liked being different. Sitting in an auditorium with 700 other clones taking Marketing 101 made me feel like I was back at the Mission Training Center expected to fit in, tow the line, and do what I was told. I enjoyed a few of the classes but despised the attitude of those students studying business.

I was caught between playing it safe and following my heart. lifejacket

As much as I learned in four years of college, the most valuable skills I learned came at night in my apartment when I’d take computers apart, study the pieces, and put them back together. Luckily, I had my tech savvy uncle to lean on during those times I ended up with a handful of spare parts and a computer that refused to boot.

As I look back on my career, I see how often I’ve played it safe with my choices. One of the few times I took a chance and followed my heart was the time I left a stable corporate job to join a small Internet Service Provider in Seattle. The amount of knowledge I gained there easily surpassed all other jobs combined, and I’m convinced it’s because I forced myself to step outside my comfort zone.

Why do I continue to play it safe when I know it results in learning less?

It was easier to take chances when I was single and certainly before we had children. Back then, if I took a chance, and it didn’t work out, I’d find something else. But now I can’t afford to go without medical benefits for my family. With the economic downturn and high unemployment numbers, playing it safe sounds like the reasonable choice.

And yet, this is probably the best time to follow my heart because I have so much on the line. I’d have to make it work. I couldn’t allow myself to fail because failure would affect many people.

I’m not betting with house money anymore.

But a small part of me says, “Go for it”.

Watch Me Play

Luca stood on the left side of the court while I stood on the right. We’d been hitting tennis balls off a large cement wall together for an hour.

I mentioned I was tired, but would finish hitting the last few balls until they flew out of bounds. Luca wasn’t worn out and began to lobby for me to continuing playing.

This past weekend is one of the few throughout the year we spend on the Washington coast with my in-laws. We enjoyed our time at the beach, but because the weather was cooler than normal, we found a school where the kids could work off some energy on the playground.

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Luca did her best to keep the ball in play which kept me on the court longer than I’d planned. When the last tennis ball headed towards the grass, I handed my racquet to Lincoln and started for the car.

“But I want you to watch me play”, Luca said before I could get too far.

She wants me to watch her play.

I stood away from the court for a moment and took in the scene. My other kids were going down the slide or climbing on the monkey bars. My youngest was probably chasing bees on the soccer field. My iPhone was in the car updating itself with email and blogs to read.

I paused to think about how often I show up, play with the kids before taking off as fast as I showed up. Mom sees them regularly in school while I appear for the two hour field trip before racing back to work. I sneak in the back just in time to catch the piano recital. I’m like Spiderman without the climbing or web making abilities. I show up, complete my assignment, and head off to more important endeavors.

Don’t blink or you might miss my appearance.

I took a seat close to the court instead of one back at the van. Whenever Luca hit a backhanded or returned a difficult shot, she turned to see if I’d witnessed it before flashing a smile.

It won’t be long before she’s whizzing serves past my outstretched arms. There’s no guarantee she’ll always want me around to watch her hit tennis balls. Or play the piano or perform in the talent show. I didn’t always want my parents around during my teen years. 

But this time I didn’t race off to more important endeavors.

They don’t exist.

Calling RedBox Customer Service

Although we have DirecTV with dozens of movie channels and a subscription to Neftlix, I can’t walk by a Red Box kiosk without seeing what’s available.   I should be able to find a movie to rent or stream at Netflix, but digesting the massive selection feels like drinking from a fire hose. With so many options I become hyper selective and often end up watching “The Smartest Guys in the Room” for the umptheenth time. redbox_kiosk_1_300

RedBox is the exact opposite. Their selection is so small that nearly every title looks fascinating. I mean, how did I manage to skip over Flicka 2 and Leap Year when they were in theaters? Oh, and there’s Glory, in case I missed it back in ‘89.

The only downside to RedBox besides their limited selection is that fact I must drive to a kiosk location to pickup the movie and do the same to return it. That means When In Rome, worth a shot for a buck, becomes a $12 investment because the DVD got separated from the container, and it took a week before I discovered it in the kid’s toy closet.

I visited the Red Box website and plugged my zip code into their “Find A RedBox” engine, and it spit out 27 locations in my town alone. Yet I wondered how I could make RedBox even more convenient. A few months back, I tried to return a DVD to a kiosk that was out of order. I called customer service to inquire when it would be operational before hunting down one of the other 26 locations. Within minutes, the RedBox came alive, and gulped down the DVD I fed it by hand, red arrow pointing the right direction and all.

Because customer service was so helpful, I decided to try my luck and see if I could convince them to setup a RedBox at my house.

Unlike Amazon, RedBox makes it easy to locate their phone number from their website. I dialed and waited a few minutes on hold. I listened to a recording that recited a few RedBox facts such as “over 20,000” locations and the ability to return DVDs to any RedBox location. Finally, I was connected with a customer service rep whom I’ll call  “Lenny”.

Lenny: Thank you for calling RedBox. How can I assist you?

Me: I’m calling to inquire about having a RedBox setup at my home.

Lenny: Did you say at your home? Do you mean your business?

Me: I was hoping to get one placed just outside my home.

Lenny: We typically place kiosks in public, high traffic areas. Most are located inside or just outside of a business. Do you have a business?

Me: I don’t have a business per se, but, given the number of DVDs my family rents, I’m sure you won’t notice a decrease in usage. Besides, if rentals were down one month, I’d be willing to let my neighbors join in the fun.

Lenny: Like I said, we place them in public areas. I can’t imagine you’d want strangers trespassing on your property during all hours of the day and night.

Me: I have a stretch to the side of my home that was built for RV parking. But since I don’t have an RV it would make an ideal place for a RedBox. Plus, have you ever tried to return a DVD only to find that guy who thinks Avatar is available on release day? He’ll spend 20 minutes scrolling through every screen before leaving with Ponyo. Wait times at the kiosk would be zero if I had my own.

Lenny: I don’t know…

Me: To make it easier on you, RedBox could fill the kiosk with only kids movies and shows that don’t star Jennifer Aniston or Katherine Heigl. That would reduce the number drastically.

Lenny: What? Maybe I could take your name and number and forward your request to the department that handles business relations.

At that point, I gave Lenny my name and number. He assured me that I’ll hear from someone shortly.

The chances of getting my own kiosk are slim to none, but I’ll manage having to search out one of those other kiosks.

I’m always delighted to speak with people who are so friendly and clearly enjoy their job.  I’d guess most people who call in do so to complain about something. Kudos to Lenny and RedBox for hiring such friendly employees. I’m an even bigger RedBox fan today than I was before.

Running To Stand Still

“Don’t turn off the car”, I told my friend. I had to hear the song blasting through the radio.

We’d just returned from the movie theater where we took in Batman. It was the summer of 1989 only  a few months before thousands of East Germans would climb a wall and into the history books.

I sat in the passenger seat of my friend’s Chrysler Laser while Bono belted out a tune I’d never heard before. I don’t know how it escaped me since “The Joshua Tree” had been released two years previously.

I like to sing although I’ve never felt comfortable doing so. But if I had three wishes, one of them would be to sing like this.

I don’t believe in the perfect song. “Mother” from Pink Floyd is close. But “Running To Stand Still” may be the closest to perfection.

Skip the Social

I dislike large groups. “The more the merrier” doesn’t ring true.

It’s not that I don’t like the people in large group. Many can be close friends or relatives.  But I don’t care for the social dynamics and structure that large groups dictate. Large groups are made up of smaller groups, and I nearly always find myself on the outside looking in at these smaller groups of people ripping Obama or health care reform or Facebook or whatever. Since I find it difficult to keep my mouth shut, it’s best I avoid them and head to an area with better 3G service.

I’m not referring to large conferences with hundreds or thousands of people. It’s easy to remain anonymous in that size group. Those don’t bother me.

I’m talking about the company Christmas party, family reunion or church banquet. I know it sounds odd because those occasions are meant to bring people together. But I can’t stand them.

I find these situations incredibly awkward. I’d avoid them altogether, but that’s impossible with young children. I don’t want to deprive them of the opportunity to meet family or make new friends just because I’d rather be organizing my sock drawer.

Kim and I seldom argue. But when we do it’s usually been over my desire to skip a family or church gathering.  If I’m unable to make up an excuse fast enough, I’ll attend and pull out my iPhone or wander the building looking for a janitor listening to sports on his radio.

My mother-in-law and my father love getting large groups of people together. Nothing makes them happier than to gather the family together for an activity that ends with a group photo. I have to remind myself that these gatherings make them happy, and my kids enjoy attending them.

A couple years ago, my father took over 30 people in our family to Disneyland. It was our kids first time to the park, and they had a blast. But we spent very little time with other members of my family. It was if we’d gone on our own which was fine with me, but I feel my kids missed a rare opportunity to spend time with their cousins. Living in Seattle while everyone else lives in Utah creates an unintended barrier between us.

As awkward as I feel in large groups, I’m good one on one. I love nothing more than getting together with a friend and talking for two hours over dinner. I’m looking forward to doing just that tonight with a close friend I haven’t seen in a few months.

Last week, my brother-in-law from St. George and I got talking after the fireworks on the 4th and didn’t stop until 5 am. It was a lot of fun to get to know him better. We have more in common that I imagined.  Had he not broken off from the group and found me downstairs with my laptop, I would have missed out.

So if you run into me at the next Christmas party, family reunion or church activity, say hello. Just don’t bring your entourage. 

What Do You Do Well?

Earlier in my career I worked for a company that had, over a number of years, built a thriving service business. We took esoteric software and created demos that sales people used to sell their products.

We kept the company lean and only hired when the client work exceeded our staff. We’d found our niche, and everyone we added to payroll had to contribute to our mission of creating killer demos. We charged a premium for our services, and our clients were willing to pay for quality work and attention to detail.

The company was humming along nicely. 

And then one day, our CEO decided that we needed to go into the software business. But providing a service is very different than building a complex piece of software. Different skill sets are required. We’d never created software before but how hard could it be? To many, it seemed like a natural extension of our current business. Few CEOs understand what it takes to create even the simplest piece of software. It’s a lot more difficult than tossing money and a spec at a developer. It all seems like magic to them.

But it wasn’t.

Payroll swelled as programmers, testers, and program managers were hired. A few people were hired because they were considered “super stars”. One “super star” earning six figures spent his time creating an online accounting system. We didn’t want to lose out on hiring this guy, but we hadn’t given much thought to what he’d be doing day to day. I worked with him for a year and, to this day, have no idea what he was hired to do.

Our culture slowly changed. No longer were we a close-knit group who knew what each other worked on. The new software project quickly became the cute new girl in school that everyone wants to date. Employees working on our stable services business were pulled over to work on new software. The focus of our company changed from a solid if somewhat less flashy business to one with untold potential. Never mind that we’d yet to sell a single software license. But the potential for sales was staggering. At least, what’s what we were told.

I began to wonder out loud if any company, let alone one with 30 employees, can run a successful service business and product business.

We knew we were great at creating demos, but got distracted by the margins and sexiness of creating software. Our CEO got bored of selling merely a service and decided to jump into the software business with little experience or plan.

In less than two year our small company was a shell of itself. The software project ultimately crippled the services business. Potential failed to pay the bills.

How does your company go about growing the business? Do they stick to what they do well and try to expand on that? Or do they blindly jump into new markets?

The lesson I learned was to pick something I’m good at and go after that with as much passion and grit I can muster. It’s easy to get distracted by what competitors are doing. It’s easy to be blinded by the shiny new technology. But doing so will ultimately pull you away from what you do well.

Which begs the question: What do you do well?

Late Night Snack

The clock on the stove said 11:33 pm.

I pulled the Costco sized basket of strawberries from the fridge, and began to cut them into slices. I was rinsing and slicing as fast as I could go, but it didn’t feel like I was making much progress. That’s when I noticed Kai’s tiny hand grasping two strawberry slices from the bowl. Before I could say a word, he was making a beeline for the living room while shoving them into his mouth.

With Kai at bay, I was able to fill a bowl full of strawberries while Kim rinsed a bowl of blueberries.  I put four small bowls on the table and filled each with whipped cream before calling the kids to the table.

As much as the kids love ice cream, they will do about anything for a snack of fresh fruit and whipped cream.

Most nights I’d be anxious wondering if their rooms were clean or if their dirty clothes had been tossed down the laundry chute. Last night I spent ten minutes explaining why the Slip’n Slide and inflatable pool couldn’t remain on the grass overnight. Glazed eyes and yawns started 30 seconds into that lecture.

And if every toy was in its place and every tooth had been brushed, I’d wonder why the kids were giving each other wedgies so close to midnight. Although, I must admit, if you’re going to be dishing out wedgies, midnight isn’t a bad time to be doing so.

Before I unleashed them on the fruit, I explained the only two rules:

  1. Only one piece of fruit at a time
  2. No intentionally painting face with whipped cream

They agreed and were soon grabbing strawberries and blueberries as fast as they could shove them in their mouths.  Luca told me this was “way better than a milkshake”. Anna said we should do this every night. Lincoln licked whipped cream off his arm.

Too many times I’m with my kids but my mind is elsewhere. How many times has one of your children asked you a question and your only reply is, “What did you say?” I’m afraid this happens to me much too often.

But tonight I’m going to celebrate a small victory over distractions. Sure, it didn’t happen until way past everyone’s bedtime, but I don’t care. It happened. That’s what matters. Because that’s what my kids will remember.

When I was young, my mom would sprinkle powered sugar over a bowl of orange slices. As much as I enjoyed the treat, I loved that my mom sat across from me and at table and made me feel important.  As was the case tonight, those moments oftentimes took place past my bedtime while my father watched Johnny Carson.

When the fruit was gone, the kids ran off to bed as quickly as they had arrived. I was left to ponder why I don’t do this more often while I stood at the sink rinsing dishes.

Oh, I’m sure they will be tired tomorrow morning. But I’d do it again in a heartbeat.

The Uncomfortable Couch

I’d had enough.

Enough of the kids arguing over whose turn it was to play on the computer. Enough of trying to keep the neighbor kids out of our yard and my kids out of theirs. Enough of this or that that I had to remove myself from the mayhem.

But mom wasn’t home, and the care of our four children and dog were in my increasingly frustrated hands.

Sometimes the kids wear me down to the point that I’ll agree to any request no matter how outlandish. Fruit Loops and Red Vines for dinner? Sure. Pop Tarts and Teddy Grahams? Whatever it takes.

That was my mindset last night. To make matters worse, the house was hot and muggy. Temperatures in the Seattle area zoomed into the 90’s which doesn’t sound like much but isn’t comfortable without central air.

I sent the kids upstairs to get ready for bed. The clock over the mantel told me I was two hour late getting them down for the night. I turned off the lights and sat down on the couch.

I heard the kids brushing teeth and changing into the nightshirts that arrived that day from their grandfather. Cabinets were shut and the water faucet was turned on and off enough times that I began to wonder how many children were in there.

I even heard someone flush the toilet.

Some negotiating took place to get Kai headed in the right direction, but eventually the kids made it to their rooms without a major uprising.

I sat in the dark wondering when mom would be home. I wanted to lay down but we own the world’s most uncomfortable couch, and my butt was almost numb from the metal support beam. Instead I pulled out my iPhone and began to play a mindless game of Doodle Jump.

I was nearly asleep when I felt someone scoot next to me. It was Luca. I waited for her to ask me to get her a drink, or turn the hallway light on or adjust the fan. But she didn’t. Any minute now she’s going to ask to play a game on my phone. But she said nothing.

“What do you want?” I asked.

“I just want to sit next to you”, she replied.

So I sat there next to my daughter on the most uncomfortable couch listening to the ceiling fan. Suddenly it didn’t matter that the house was hot or that it wouldn’t be entirely clean before mom arrived home.

If Luca sensed my earlier frustration, she didn’t mention it. But she knew I could use the company.

I learn a lot from my kids.

And often it comes at the most unexpected times.

The Pretender

The first time I heard Jackson Browne’s “The Pretender”, I didn’t think much of it. I bought the used CD because I enjoy his best known album, “Running on Empty”.

But after one late night study session at the University of Utah, I headed down interstate 15 in my Acura Integra. It was the first car I owned that came with a CD player. I decided to give the Pretender another shot.

I didn’t think much of it until I began pulling up the street to my apartment, and I heard this amazing piano accompany these lyrics:

Say a prayer for the pretender?

Are you there for the pretender?

Say a prayer for the pretender.

Oh, are you there for the pretender?

Are you prepared the pretender?

That voice and the lyrics and that piano. I couldn’t stop listening so I drove past my apartment and continued down Orchard Drive until I was back on the interstate. It didn’t matter where. All that mattered was that I had to hear this song over and over, and the only CD player I owned was attached to this car.

I’ve heard Jackson Browne describe what influenced him to write the Pretender. But I interpreted differently. I didn’t have enough experience behind me at the time to feel like I’d abandoned my dreams for a life of commercialism.

My interpretation was simple: I was a pretender.

I was going through the motions at school, in my marriage, in my church calling and most of my friendships. Giving just enough to each to keep them alive but not enough to keep them off life support. I was a pretender.

I hid behind the facade of busy. It wasn’t difficult to look like I had my act together. I had little free time so I must be accomplishing something, right? Each day was filled with classes, studying, work and more studying. But I was a pretender.

Is there an age where one wakes up feeling like an adult? I assumed that would happen when I graduated from college? Or maybe when I got married or the first job that came with an office and business cards? Certainly it would happen once I became a father?

With age comes experience. Trials provide opportunities to mature. I’m not as stupid and naive as I was the night drove through Salt Lake listening to Jackson Browne.

Nobody has pulled back the curtain to expose how little I know and how often I act like I know what I’m doing when, in reality, I have no idea.

I’ve even come to terms with the fact that there are times where all I can do is pretend to know what I’m doing. 

For example, when Kim asks me select church outfits for our daughters. Or when Anna asked me why some guys have boobs.

Say a prayer for the pretender.