I bought a VGA converted at Fry’s last night. When I got home I opened it up to find a few problems:
- Inner box was torn
- None of the items (cables, converter, manuals) were in bags
- The converter box itself had scratches on the top and bottom
- The remote control was missing
- Batteries were missing
It was clear that Fry’s had sold me a used product. So I drove back to Fry’s and parked about a half mile away. I entered the store and stood in the return line until a man dressed like a Mormon missionary asked me to follow him back to his station.
At this point the following conversation took place:
Fry’s Missionary: So you want to return this?
Me: Yes, I do.
Fry’s Missionary: Is something wrong with it?
Me: Yes, several things. I bought a used converter unit. The inner box is damaged, the converted is scratched, and the remote and batteries are missing.
Fry’s Missionary: OK. But other than what you mentioned, it’s working properly?