A day after I wrote about my experience at Sears, I received the following email:
My name is Amanda Broderick and I work for Lands’ End. I ran across your blog posting about your experience at one of our Lands’ End shops within Sears. We take pride in offering excellent customer service and I’m sorry that you had such a frustrating incident in the store. We are constantly striving to offer the best service we can and it’s unfortunate that we obviously let you down. Would you be willing to share which store you visited so we can make sure that the sales associates receive additional training? Also, we’d love the opportunity to attempt to regain your respect and trust. May I send you a gift card to put towards a future positive Lands’ End experience?
I’m impressed there’s someone at Lands End following blogs and reaching out to customers in this manner.