The Age of Ignorance

From the Age of Ignorance by Charles Simic:

In the past, if someone knew nothing and talked nonsense, no one paid any attention to him. No more. Now such people are courted and flattered by conservative politicians and ideologues as “Real Americans” defending their country against big government and educated liberal elites. The press interviews them and reports their opinions seriously without pointing out the imbecility of what they believe.

I experienced this when I signed up for Obamacare this past year. Many smart, well-educated friends of mine slammed the program without having done any research themselves. Most were spouting outright lies about the program they gleaned from Fox News or other anti-Obama sources.

All any of them would have had to do is actually visit Healthcare.gov and read for themselves. Instead they chose to regurgitate lies because, well, that’s a lot easier to do than form their own opinion.

Recently Learned

Over the past month I’ve discovered a few things about myself.

I do my best work under pressure.

The writing I’m most proud of uncovers pain.

Joy begins with being honest with myself.

Faking it hurts me more than anyone else.

Saying something is true doesn’t make it so.

Question everything. Respect everyone.

Be skeptical of those proclaiming one truth.

Few skills in life are as valuable as being able to say “no”.

If you don’t learn to think critically, others will think for you.

True friends don’t put requirements on the relationship.

Facts speak louder than feelings.

Feelings can be easily manipulated.

The Nest Screwdriver

My new Nest Learning Thermostat arrived yesterday.

So far, I love it. But I’m not going to talk about the thermostat right now. I want to use it for a few weeks before sharing my thoughts on it.

Instead, I want to talk about a screwdriver.

Installing the Nest requires two screws. Instead of heading to the garage to search for my toolbox, Nest includes the tool I need.

Few companies sweat the details to this level.

The subtle indentation on the handle reminds me of those on the Apple TV remote. Some might say those tiny details don’t matter. I mean, it’s a screwdriver! But that misses the point. Anything that’s in the box should match the quality of the elegant Nest device.

The screwdriver is more than a tool. It tells a story. It says we went the extra mile. It surprises. It amuses.

Does your company have its own screwdriver?

My Work

The question comes in many forms. 

What do you do?

What is your job?

What line of work are you in?

What do you do for work?

It’s a simple question, and one I get more since I began working from home at my own company.

I suspect the answer one gives to that questions is often sugar-coated or watered down depending on the person asking the question. Does your answer change if you’re telling a parent than it would if you’re asked at a high school reunion?

I’ve had a few jobs that were difficult to describe even to people I worked alongside.  For example, I had a job at Microsoft where I spent 50% of my days in meetings. I’m not kidding. There were days were I spent 6 to 8 hours in meetings and then got caught up on email late into the night. I guess you could say I was paid a salary to attend meetings and do email although my job title was “Product Manager” I didn’t actually work on a product nor did I manage much of anything.

I’ve worked in sales over the past couple of years, but I wouldn’t say I really sold anything. I was more of a consultant and order taker. I was technology manager for a number of years, but if I told you what I did each day you’d call me a baby-sitter. I don’t know if I could describe the few marketing jobs I’ve had, but I know I certainly couldn’t explain what I did each day with any accuracy.

But as went for an afternoon walk today I though about the work I’m doing now. I don’t have a job in the traditional sense, meaning I don’t have an office, meetings, or coworkers. I don’t even have a job description or designated work hours. But I can describe what I do, so here it goes.

I write for Site Builder Report.

I write for Puget Systems.

I gather customer feedback for Puget Systems and integrate the best of it back into our company and products.

That’s what I spend my days doing, and I love it.

How would you describe your job?

Bed Frame

Amazon delivered two boxes. After a week spent packing and moving into a new home I wanted nothing to do them because inside were bed frames for Luca and Anna. I didn’t possess the mental capacity to assemble anything with dozens of small parts.

But the girls were excited. So I pushed one box toward their room and began putting pieces together. After a few minutes, Luca joined me. She sat on her mattress and began telling me about school and friends and exactly how much hair she wants trimmed.

It’s not often I get to listen to my daughter tell me about what’s important in her life without a single interruption. She turned 13 a few weeks ago. It doesn’t seem that long since I sat on the floor and watched Harold the Purple Crayon with her, trying to tune out the horrific tragedy of 9/11.

Moments like these are unpredictable and rare. I wonder how many of them I miss because I’m tuned out?

We finished assembling the bed frame. With the mattress in place, my work was done. I kissed Luca on the forehead, and headed up bed, happier than any father has a right to be.

Simplifying Choice

If you won my business because you had the lowest price, I might return but only until someone beats your price.

But I feel no sense of loyalty.

If you won my business by providing an overwhelming number of options or configurations I might return until someone else can reduce the choices down to what I really need.

But I will feel no sense of loyalty.

The only way to guarantee I will return is to provide me with a memorable experience.

That I saved a few bucks will be forgotten by the weekend. But a company that provides me with a fast and simple way to select the product that’s best for me and then stands behind that product will earn my repeat business.

Last month I purchased a car stereo. The salesperson asked a few questions and then, from a wall of dozens, showed me two models that fit my needs. I asked which would work best with my iPhone and she pointed to one of them. I bought that one.

We need more people like this woman. She listened and narrowed my choices down to exactly what I needed.

It seems to me you have two choices: offer an increasing number of products and options or taking a stand as the expert and drastically simpifying the process for your customers.

My Windows Experience

I bought my first PC in 1994. It ran both DOS and Windows 3.1. Over the next few months, I’d install more RAM, a modem and a CD-ROM.

Although I justified my purchase by telling myself I’d no longer have to rely on the computers at the library at the University of Utah, my computer wasn’t used for much outside of a playing Links Golf and Doom.

Until Windows 95.

The release of Windows 95 coincided with a time of great interest in connecting to the internet. But doing so wasn’t easy. The user had to gather settings from their ISP and then enter those settings into Windows. It was anything but intuitive.

But Windows 95 cemented Microsoft’s grip on the desktop. If you wanted to run the largest array of applications, games or utilities you ran Windows. And that’s exactly what I did for two decades. I learned about drivers, the registry, file extensions, and printers. Oh man, did I learn about printers.

I stuck with Windows through the good (XP, 7) and bad (ME, Vista). And then Window 8 happened.

So much has been written about Windows 8. The only thing I have to add is that it was not built for traditional desktop users like me. It feels like an operating system build for tablets. Or maybe phones. I don’t know. It just doesn’t feel right.

We still have three PCs at our home. As recent as six months ago, all three were used for hours each day. But that’s no longer the case. I still spend most of my day on a PC running Windows 8. It works for the most part. Unless I need to print a document. Or try to search the Windows Store.

A month ago I bought a MacBook Pro, and a strange thing happened: my role as family IT manager came to an end.

The Mac belongs to my spouse, and I assumed it would come with a learning curve. I assumed I’d be called on support it daily, like I’ve done with her Windows PCs for years. But that hasn’t been the case at all. Her Windows 8 PC now collects dusts while her Mac just works.

I want to see the PC prosper. I know Microsoft wants their Surface tablet and Windows Phone to prosper, but they no longer seem interested in the traditional desktop PC.

Maybe Windows 9 will change my mind. But my patience is waning. So much so that this is my first blog post written on a Mac.

What Is a Career?

My definition of a career has changed about every 10 years.

I thought a career was something I’d stumble upon after graduating from college. It was college where I read and studied a bunch of subjects.  Some of them were related, but most were hit (Art) or miss (Linguistics) but would come in handy when I played Jeopardy from home.

Before college my definition of a career was determined by what I gleaned from watching my father who taught and coached at the local high school. He basically worked for the same “company” for over 30 years. He began his career teaching and coaching at a junior high school and worked his way up to the high school. But when he retired a few years ago, he was still doing the same type of work he did when he started out. He had a lot more responsibility and great influence, but he was still essentially doing what he was hired to do out of college, but on a bigger stage.

I can’t imagine working for the same company for 30 years.

I began my career by working at a chain of gift stores. I say it was my first real job only because I thought being on salary was a requirement for having a real job. When I began earning more money working on computers in my spare time I decided it was time to make a career change.

I bounced around working for a few companies, large and small, including a couple of dot-coms that had reached the Tyson Zone.  None of them felt like a career. But I did learn something from each of them even if all I could say is, “If I own my own company, I’ll never do that.”

Two decades ago I wanted to find something I was skilled at and do that on my own without the baggage of a company attached to it. Companies provide structure and procedure and rules and even safety. But they also ask you to take on their personality and to play by their rules. Recurring meetings, break rooms, open floor plans and near constant distractions are part of the corporate game. If you own a company, go to your calendar right now and cancel all your recurring meetings. Seriously. They are a massive waste of time and they breed more meetings. The best companies I worked for had the fewest meetings.

I’ve been working for myself going on three months now. I make my own schedule each day. Some days I work 3 hours and some days I work 13. I work when I’m most productive, not when I’m scheduled. I awoke this morning and jumped on email for 10 minutes before realizing it just wasn’t happening.  So I went for a bike ride up though the canyon with the breeze and sun in my face. When I returned home an hour later, I was ready to work.

I also get to select with whom I work. I’ve taken on a couple of fantastic clients and fired one when our personalities didn’t match.  One benefit of starting my own business later in life is that I’ve been able to learn from others. I’ve worked for people who allowed their business to run their life as they pushed their spouse and children into the background. That’s helped me determine what I’m willing to sacrifice and what I won’t for any price.

My only regret? I wish I had done this a decade or two earlier.

Google Maps vs. Apple Maps

I’ve wanted to compare Google Maps to Apple Maps for a while but never got around to it. But a couple of weeks ago I made four trips between St. George and Las Vegas. The trip covers about 130 miles each way or two hours of drive time which would provide me the chance to test both apps in and around a small and larger city.

On my first trip to Vegas, I ran both Google Maps and Apple Maps simultaneously. This allowed me to take screenshots of both apps, and also listen to how they differed in providing turn-by-turn directions.

I considered adding my Garmin GPS to the test, but I just don’t use it much anymore. It’s a portable unit but is a hassle to set up in our Honda Odyssey, provided I can remember where I placed the power adapter and window mount. I’m also not thrilled that Garmin wants another $100 or to update my maps. So I’ve all but stopped using the Garmin in favor of my iPhone 5 on which I tested Google Maps and Apple Maps.

I should also point out that I was a Google Maps user for several years until Apple Maps arrived. I didn’t have any of the bad experiences some Apple Maps users were having so I’ve continued to use it. I went into this test to see if one map app worked better than the other, knowing if they felt about the same I’d probably stick to using Apple Maps.

You’ll notice a blue bar at the top of the Google Map screenshots. It’s there because I was running Apple Maps at the same time but wouldn’t show up if I had only Google Maps running. I don’t count that against it although it resulted in the bottom of the screen getting squished a bit which matters because Google tends to present more information at the bottom of the map while Apple tends to present as much as possible at the top.

The two screenshots below (Google Maps on left, Apple Maps on right) show the different approaches both apps take. Google provides much better surrounding street detail. Apple provides more trip details at a glance.  With Google Maps, I can get more details by pressing the bottom section of the map (1 hr 57 min) but it requires more interaction than Apple Maps.

Here’s another example of how Google Maps provides a lot more surrounding detail including business names. Keep in mind that this is a small town and Google still provides a good level of detail.  This would be incredibly helpful if my destination were one of those businesses or even if I knew my destination was close to one of them.  Apple Maps zooms in closer on your current position. But this screenshot also shows a major issue with Apple Maps in that it tells me to turn onto Black Ridge Dr. which is flat out wrong. Black Ridge Dr. is a street near the freeway onramp but runs in the opposite direction. Yet when I approached the onramp Apple Maps corrected itself and provided correct turn-by-turn directions. In fact, I hadn’t noticed this mistake until I got home and looked at the screenshots. But this was enough to make me rethink how much I should trust Apple Maps.

Once I was on the freeway, both apps worked well. I still prefer how Apple Maps presents the trip details. Apple Maps design also feels more polished while Google Maps looks like an app only an Android user could love. But I wanted to mention a major difference I noticed when I pulled off the freeway to purchase gas. It’s not uncommon to have to backtrack a block or two to enter get back on the freeway and Google and Apple differ in their approach here. While pulling out of the gas station Apple Maps turn-by-turn directions would say, “Proceed to the route.” and assume I knew my way back to the street that would return me to the freeway. Google would say, “Take a left onto Ranch Road and then a slight right onto I-15.”

This may seem like an insignificant difference, but it’s not. While pulling off the freeway to get gas, I was often able to see the freeway entrance so I didn’t need to rely on turn-by-turn directions to get me back on the route. But twice, as I made my way around Las Vegas, Apple Maps assumed I could either see the freeway onramp or knew what street I was on (if I were looking at the map), because all it said was, “Proceed to the route” which isn’t helpful if I don’t know the route well enough to get back on the freeway. It’s easy to get turned around in an unfamiliar area, especially large and often confusing Las Vegas. In comparison, Google anticipated the street I would be on when I exited the station, and then guided me to the freeway onramp. Huge difference and a major win for Google Maps.

I started out each trip by searching for the Palms Hotel and Casino and both found it immediately. As you can see from the screenshots below, Google Maps provide more business names and locations to their map while Apple Maps includes a link to Yelp reviews while providing more street names. I like how Google Maps brings together the trip details at the bottom of the screen. Apple provides more options on the screen including a 3D view, but it’s one of the few times where Google takes the “less is more” approach which I prefer here, although both work just fine.

So in closing, I prefer the look of Apple Maps. If were getting around town by looking at a map, I would prefer Apple Maps. But that’s not how I use a map app in my car. Google Maps detailed turn-by-turn direction trumps Apple’s better-looking maps for me any day of the week. In fact, the less I have to look down at my phone the better! The the main reasons I’m going back to using Google Maps is that I trust it more than I do Apple Maps today. The goal of any mapping software is to get the user to his or her destination. Google Maps may not look as polished as Apple Maps, but it nails the key features and shows why Google services for consumers are the best in the business.

If you’re using an iPhone I recommend using Google Maps over Apple Maps.

Mother’s Day Talk

This is a talk I gave on Mother’s Day last year.

On this mother’s day, I thought about what I could share with you that would provide meaning and proper respect for the day. As mother’s day approached, I began to think of the many lessons and skills I’ve learned from women and mother’s in my life, and that’s what I’ve decided to share with you today.

Gandhi said, “My imperfections and failures are as much a blessing from God as my successes and my talents and I lay them both at his feet.”

My skill at finding my own mother’s imperfections peaked right around the time I got my driver’s license. I loved my mother, but I felt she relied a little too much on Oprah for guidance on how to raise her five children.

I recall one evening when my mother called me upstairs to sit at the kitchen table. Every serious discussion in our family began and ended at the kitchen table. If all the kids were in trouble, my parents called it a “Family Council”. But this time it was just me and mom. She sat across the table from me and stared at me for what felt like 10 minutes.

Finally, she explain that a guest on Oprah had counseled parents to take any and all measures to make sure their children were not taking part in any illicit activities. Being this took place during mid-1980’s I knew exactly what she was referring to. I felt confident I was in the clear until she explained one measure this guest recommended was reading your child’s journal.

As you might imagine, this set off a heated discussion because I’d been keeping a journal about four years and felt anyone reading it without my permission was invading my privacy. As luck would have it, the worst bit of information my mother had gleaned from my journal was that I’d gone to see the movie, Rambo, without her permission.

Years later I sat next to my mother at the computer. She’d been given a new MP3 player but had no idea how to get music on it. So we began the painstaking process of going through folder after folder searching for her favorite songs when my mother took my hand and said, “I’m sorry. I’m sorry I made so many mistakes as your mother. You are my oldest and I often had no idea what I was doing.”

It would be a number of years later, when I had children of my own, that I’d begin to understand the importance of those words my mother spoke. She didn’t have to apologize to me, but she did and it made an impression on me. Seldom does a week go by where I don’t think, “I have no idea what I’m doing” while trying to help raise five children of my own. 

At the time, my mother was doing the best she could, with the knowledge and resources at her disposal. My father was a teacher at the local high school and he often shared stories with her about what students had gotten themselves into, some of which were life-changing.

As a 16 year old, I didn’t fully understand that, but as a father I do. When I hear that a friend of family member has acted in a manner contrary to what I would have done, I try to remind myself that person is doing the best they can and it’s likely I don’t have all the details. It’s not always easy.

Yet those two words, “I’m sorry” are two of the most powerful words in the English language. They calm, they diffuse. They redirect the conversation towards resolution instead of feeding the conflict. If my children learn to use these words regularly, I will have succeeded at least in one area of fatherhood.

This past week, I was upset with my oldest daughter over something trivial. I’d taken a minor issue and extended throughout the morning until she was ready to leave for school. We headed outside to the car and my daughter opened the door behind me. For a moment I considered asking her to join me in the front seat, but then realized if I’d been treated by my father how I’d treated her that morning, I’d take the seat right behind him so I didn’t have to speak or look at him while he drove me to school. But the short drive through the neighborhood gave me time to put the issue into perspective and, more importantly, calm down. As my daughter opened the door, I rolled down the window and used the same words my mother said to me as a young man: “I’m sorry”.

The ability to not only know I was wrong, but to verbally express that to my children and spouse is a skill I learned from my mother.

I learned another lesson in an unusual manner shortly after I had been ordained to the office of a deacon. My mother had recently taken me to Sears where I picked out a light-blue suit to go with my first non clip-on style tie. My father was in the bishopric at the time and seldom home before church. Each Sunday morning I’d get frustrated attempting to make the tie knot look presentable without choking myself.

One Sunday I had miraculously managed to twist a knot into place that I felt gave my dad’s knots a run for their money. I couldn’t wait to show my father as we pulled into the church parking lot. I ran from the car into the church and up the unusually wide staircase leading to the chapel.

As I got to to the top of the stairs, taking them 2 or 3 at a time, I came face to stomach with Sister Jacobson. She was the wife of the bishop and a no-nonsense woman who always wore a bright red dress and intimidated me.

As I slowly took a few steps back, I expected Sister Jacobson to commence with a lecture about my lack of respect for the Lord’s house. I looked up at her and flashed a grin hoping to lessen the blow.

But it never came. Instead she put her hand on my shoulder, bent down to my eye level and said, “Your smile makes my day.”

That day I was excited to show my tie to my father,  but those kind words from Sister Jacobson brought even more joy to a young man going through an awkward stage of life. I learned that a few kind words could go a long way towards bringing joy to others.

The last mother I want to share with you is someone who lived her entire life in Utah but would only step inside a church to see her grandson’s mission farewells. She spent her career teaching third grade, but was incredibly uncomfortable around groups of people. She was well educated, but not entirely well-spoken. Her tone could be considered blunt if not entirely misunderstood.

This woman is my grandmother.

Summer days were often spent doing yard work and chores for my grandparents. I wasn’t an expert math student but I was wise enough to realize that grandparents paid significantly more than minimum wage so I spent as many days in their service as possible. My father would put me on a bus in downtown Ogden and I’d listen to my Walkman on the hour long ride up through Farmington, around Lagoon and eventually set down in Bountiful where my grandparents lived.

The bus would drop me off near this amazing candy shop in town, where I’d then run the remaining two miles to their house. My grandfather would have the lawn mower oiled and gassed and sitting in the driveway by the time I arrived. I’d mow their lawn, trim the bushes and sweep away the clippings before taking a break in the shade under their plum trees in their backyard.

That’s when my grandma would emerge from the house with a cold bottle of Coca-Cola in her hands just for me. It was the best tasting beverage on the planet made even more special because it was not allowed in our home back in Ogden. But this was grandma’s house and we’d play by her rules and that included the real thing instead of that cheap knock-off Shasta stuff my parents loved. 

My grandfather would often retreat into the home at this time in order to cool off by the air conditioner. This allowed me time to chat with my grandmother. Although she was shy around large groups of people, she opened up to me on the back porch and would ask how I was doing in school.

I couldn’t just dismiss her questions with a “I’m doing fine”. No, my grandmother would go through each of my classes and demand to know what grade I was earning. I recall one afternoon I told her I was looking at a “C” grade in keyboarding and she nearly fell off her chair. “You’ve got to do better than that” she’d tell me in her loving but firm voice.

Education was paramount to success in her mind and she wasn’t afraid to share that opinion with her grandchildren.

When I finished my Coke and was about ready to tackle mowing the the back yard, my grandmother would say, “You can be anything you want to be.”

That stuck with me on the bus ride home each day. You can be anything you want to be. Maybe that was important to my grandmother because she joined the workforce at a time when women filling full time jobs wasn’t looked upon favorably.  Whatever the reason, her words have stuck with me over the years and I’ve given thought to them recently when we decided to leave Seattle and move closer to family here in Utah.

I’ve spend the bulk of my career working for some of the largest technology companies that have helped me provide for my family. But that’s not what I wanted to be, and I often wasn’t happy in that line of work that required travel and a lot of time away from my family. For the past two years I’ve worked to find a job I could do from home. What I didn’t realize at the time was that I’d already found the job. All I had to do was ask.

There have been many women who have influenced my life for the better. I could tell you more stories about each of them before naming another dozen that had as profound an influence on my life.