A Few Things I Love About Our Kids

I love when Lincoln tries to give me a ‘wet willy’

I love when Luca gently kisses my cheek each night when I tuck her in bed.

I love when Anna says, “Dad, you being bad. Go to your room” when I don’t give her more than one Tic Tac.

I love when Kai takes my finger, squeezes it and then tried to bite it.

I love when Anna puts on my dress shoes and flops around the house like a clown.

grandpakids

I love to see how happy they get when their grandparents come to visit. (That’s a picture of my father with Luca, Anna and Lincoln during his last visit)

I love taking Luca to Dairy Queen where she’s unable to decide what flavor of ice cream and finally says in her raspy voice, “Dad, you just pick”.

I love when Lincoln asks me questions that are difficult to answer like, “What’s under the ocean?”

I love when Luca tells me how to work the Tivo, the Nintendo or the microwave.

I love when the kids sit on top of me while laughing at the Smurfs while I don’t understand a thing about the show. 

I love bringing up the Tivo menu ready to watch Top Gear and realizing the kids Scooby Doo marathon on Boomerang pushed it off the list to record.

I love lifting Lincoln up to the ceiling and then dropping him onto his bed taking his breath away.

I love listening to the kids say the prayer on the food and including everything under the sun (pets, friends, toys) except a blessing on the food.

I love the outfits Anna puts together like the one today that consisted of an orange summer dress, purple tights and one shoe and one sandal.

I love when the kids run down the stairs to tell me they’ve found a spider so big and so mean that only I could get it.

I love watching Anna eat a bowl of applesauce and wondering how so much ended up in her ears and hair.

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Greed

I attended the Microsoft Tech Ready conference at theWashington State Convention Center this afternoon and parked my car in their parking garage. After I finished my work I walked to the self-service parking machines where I normally pay for parking with a credit card. There on big black and white signs I read, “Credit Cards Not Working. Pay at Booth”.

I got in my car and began making my way towards the exit when I realized there were lines and lines of cars trying to get out of the garage. I was one of the lucky ones who happened to be parked on the same level as the booth or it would have taken more a lot longer than 35 minutes it took me to reach the booth which was maybe 100 yards from where I’d parked.

The manager of the parking garage has a few choices here:

  1. Send more crew down with handheld credit card machines.
  2. Do nothing and let the lines back up angering every customers who used your service this evening.
  3. Open the gates and and let the 100 or so cars exit the parking garage for free.

Solution #1 requires lots of planning and probably isn’t reasonable in a short period of time. That it happened after 9 pm further complicates the situation.

Solution #2 is what happens when nobody has authority to think of the long-term effects of pissing off a hundred paying customers.

Solution #3 is the choice if you’re looking to take a bad situation and turn it into something your customers will tell their friends or blog about.

The problem is greed. Company greed. The two employees left to deal with the hundred upset customers were taught how to take money and nothing more. They weren’t taught to ensure their customers left the convention center happy let alone to exceed expectations.

So tonight the Convention Center got my $13 parking fee. But not tomorrow or Friday or ever again.

Somewhat Conditional Love

As I pull my car out of the garage each weekday morning, careful not to run over any toys, neighbor kids or pets, I look back at the house to see this.

I roll down the window and yell, “I love you guys!”

In unison they yell, “We love you too!”

And then Luca says, “But we’ll love you more if you bring us home candy”

kidswave

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Getting Out Of the Office

Summers at work are the most hectic and challenging times due to the number of events that are scheduled back to back. These events are also some of the most complex requiring the greatest number of technicians to support.

During the summer I try to attend a few shows to see how things are going and support our technicians and event managers who are the real pros at this work. The group I work for at CompuCom supports most Microsoft related tradeshows, product launches, conferences and internal training events. This amounts to nearly 500 events each year.

techready

It’s a lot of fun to get out of the office and see the amazing work our people do. It’s not uncommon for them to put in over 100 hours a week getting the technical areas of the show setup and ready for the attendees to enjoy. Many of them are coming directly off other events which keep them away from family and friends weeks at a time. I’m always amazed at how efficient and good natured they remain in the face of many late nights, demanding clients and the occasional computer that refuses to cooperate.

This week I’m helping (might be too strong a word) at a show here in Seattle called Tech Ready where we have over 30 technicians onsite to support several thousand attendees. I took this picture last night at around midnight which shows a room stacked full of 150 computers that are used to copy content over to attendee provided hard drives. One of our technicians wrote a cool little application that takes care of the process with very little input needed by the technician.

When I show up onsite, they assign me to an area when I can do the least amount of damage. So last night I worked the 4 pm to Midnight shift where my only company was a couple of very bored security guards and lots of blinking hard drive lights.

Hey, what does this red button do? 🙂

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Learning About My Mom

A funny thing happened when my dad bought a new computer this year with a much larger monitor: my mom started spending more time on the internet. She’ll search Google for topics she finds of interest and looks at the pictures and news posted to our family website.

She also started reading my blog.

Although I’ve kept a blog for many years I’ve never given much thought to my mom or dad coming across it till this year. It’s not that I’ve written anything I’d worry about them reading but I didn’t give much thought how it might influence or affect them.

A few months ago my mom read a post I wrote about my divorce and another about leaving a miserable job. I happened to speak with her on the phone that next weekend and I was surprised to hear that she was interested in what I’d written because it provided details she’d not heard before. Which makes sense because I didn’t live close to my family during these two difficult times in my life.

I told my mom during our conversations that “my blog is like a journal” to me and that I hope it lasted long enough for my kids to one day read. I asked my mom if she’d let me read parts of her journal, and I was shocked when she said yes. When my father flew up to visit us a few weeks ago he brought with him a handful of pages from her journal comprising the year 1987. This is the year after I graduated high school and began serving my mission in Germany.

My mom has the most gorgeous penmanship which was not handed down by gene or otherwise. She wrote mostly in dark ink on lined 3-ring binder paper but occasionally tossed in a colored marker to keep things interesting. I began reading her journal that afternoon and couldn’t put it down. I stayed up till 2 am until I’d finished reading every word. It was fascinating, encouraging and humbling. I learned a lot about my mom and our family. My mom is a kind person with a strong will and quick wit and that comes through in her writing style. We also have at least one more trait in common: we both enjoy writing.

Tonight I sealed her journal in a manilla envelope and will mail it back to her tomorrow. My hope is that she’ll continue to send me pages to read. I am not going pressure her, but I’ll be grateful for whatever she’s willing to send me. She’ll continue to read my blog and learn more about her son and I hope I’ll continue to learn more about her life and what it was like raising 5 kids on a teacher’s salary.

My mom is an amazing woman.

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The Dog Days of Summer

In the B.K. (before kids) era I convinced Kim that we should have a dog. It didn’t take much convincing because she grew up with a beagle and a shar pei. Most of her memories of these dogs were positive except the time the shar pei ate a litter of kittens.

We  spent weekends at the bookstore researching breeds and asking many owners how they felt about the breed they owned. After a lot of research we decided to get a boxer. Having a boxer puppy around the house was a lot of fun mixed with moments of frustration. She bonded with me during the first few years. I attended the puppy pre-school classes with her and she learned to obey me a little better than she did Kim. Maybe it had something to do with Kim not allowing her to sleep on the couch or beds.

box2web

But over the past few years she’s become very attached to Kim. Elka has a puffy bed I place between my computer and Kim’s yet Elka would rather lay on the hard carpet next to Kim’s feet. She’s excited when I come home from work but she prefers to follow Kim around the house watching her every move.

Our children adore Elka and she loves them back with lots of wet kisses. We feel safest when Elka is keeping watch over our kids as they play in our backyard, and Kim likes having a big dog in the house when I’m out of town.

When we picked her up from the breeder just over eight years ago, he told us that if we took care of her properly, we’d receive 10 times the love and companionship in return. I laughed it off at the time, but he he was right.

Except he was off by a factor of 10. 

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Stopping Power

Seth Godin linked to this short video about what might happen if no stop signs existed and a large corporation was given the responsibility to create one. 

I’ve worked for a number of companies just like this. Can someone punch the next guy who says, “Call to action”?