Calling the Snickers Hotline

Snickers is one of my favorite candy bars. Last week while at Disneyland, we bought a couple each day to take to the park as a snack. A Snickers just hits the spot when I don’t have time for a full lunch.

While opening a “Fun Sized” Snickers this morning, I noticed a telephone number on the back and decided to give them a call. This isn’t the first time I’ve called a candy company. Experience tells me those who staff these hotlines are probably bored and LOVE to talk about their products.

This time was no exception when I dialed the number and was connected with Terrell from the Mars Snackfood Consumer Care Department.

Terrell: You’ve reached the consumer care department at Mars. My name is Terrell. How can I help you today?

Me: I am a huge fan of the Snickers and have a few questions I hope you can answer.

Terrell: I’ll try my best.

Me: Do you know how many peanuts are in the regular sized Snickers bar?

Terrell: I don’t have that information for the regular sized, King, Fun sized or the Mini. I’ve wondered that myself.

Me: Are you aware of any plans to roll out a Snickers even larger than the King-sized? Maybe you could call it the Emperor or Gargantuan.

Terrell: I don’t know, but I’m happy to make note of your suggestion. You said the Emperor?

Me: Yes, the Emperor or something that sounds big and powerful. What sized Snickers would you recommend I hand out for Halloween this year?

Terrell: Well, that depends on your budget. But I’d suggest the Fun size. Although the elderly prefer the minis because they can stuff a handful in a purse. Diabetics also prefer the mini for a quick boost of energy. You should try our new dark chocolate Snickers.

Me: That’s a good idea. My wife loves dark chocolate. Any other new flavors I should check out?

Terrell: Oh yes. You’ve got to try the new Snickers Rockin’ Nut Road. It has almonds, dark chocolate and a creamy layer of marshmallow. It’s a limited edition run and only available till October 26. You should try it and, if you like it, turn right back around and buy as much as you can because it will only be around for another month.

Me: That does sound tasty. I’m glad to hear you guys haven’t fallen victim to the chipotle fad and considering a chipotle flavored Snickers. Or are you?

Terrell: I’m not aware that we’re doing anything like that.

Me: You’ve been a big help. Is there anything else exciting taking place at Snickers I should plan for?

Terrell: If your spouse enjoys dark chocolate you should have her check out the Dark Raspberry Three Musketeers. That’s one of my favorites.

Me: I will do that. Thanks again.

Terrell: Thank you for calling the consumer care department here at Mars.

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How Not To Order A Smoothie

Before we fly to Anaheim to spend a week at Disneyland, Kim and I decided to schedule a babysitter so we could have a few hours to ourselves. We had lunch at Zao Noodle Bar before walking over to Cold Stone Creamery where Kim ordered her usual: Sweet Cream with Oreo and banana.

I’m never quite sure what to get, but today a smoothie looked good. I looked at the large menu board and saw a sign similar to this:

nrgize

Whatever it’s called, it sure looked good, but I had no idea how to pronounce it. So I looked at other options not wanting to look like an idiot when I ordered. But I couldn’t find anything that looked as good as the SomethingOrOther Blueberry Banana Smoothie.

I even asked Kim and she didn’t know how to say it. Now what should I do?

When it came my turn to order, I pointed to the menu board and said, “I’ll have one those….” and then I tried to pronounce the word, “NrGize” as best I could. But something went horribly wrong. As I tried my enunciate the word, I put too much emphasis on the larger, uppercase case letters and the word that came out sounded like a racial slur.

Smoothie Fail.

The first time you saw the sign above did you know how to pronounce it? I hope you had better luck than I did.

On a positive note, the blueberry banana whateverthehellyoucallit was tasty and I made it safely out of the store.

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Sharp Aquos 52-inch LCD HDTV for $38?

I was hanging out on Twitter tonight when a user that goes by BCK mentioned that Amazon had HDTVs for incredibly low prices.

I checked it out and found a Sharp Aquos 52 inch model for $38.

I’m trying to write this with a straight face but it’s likely Amazon is having a few pricing/database issues.

But just in case it’s not an error I went ahead and placed an order for one.

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Do you think they will cancel my order when they realize their mistake? I just received a confirmation email, but they have already fixed the price on the website.

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Baby Monitor Madness

Before our first child was born we made a trip to Babies-R-Us and were immediately handed a list of items all first time parents should have on hand. Curious how all the items were available at…Babies-R-Us. I’m surprised they didn’t have a wing dedicated to delivering babies right there in the store!

The list included at least 50 items yet Kim only trusted me to pick out two of them on my own: the thermometer and the baby monitor.

Selecting a thermometer was as simple as deciding whether to play $5 for an old fashioned one or $75 for a fancy digital model like the Braun we’ve seldom used. Of course even 5 bucks seems like a lot when the friendly employee tells you the baby’s mouth isn’t the ideal orifice to obtain an accurate reading. I didn’t ask for a demonstration. Just give me the one you stick in the ear and I’ll move on.

But the baby monitor was a different story. Had I understood what I was getting into I would have done everything I could to keep it out of our house including uncovering an obscure medical study pronouncing they often catch fire and burn homes to the ground. If I couldn’t find one, I would have created my own study.

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The perfect chew toy for your dog!

The first monitor we bought was an expensive Sony model. Like parents who rush out to purchase minivans in preparation for their first child, we made a number of bonehead purchases, and this was one of them. The only redeeming quality of the Sony was that it never quite worked properly.

What I didn’t realize at the time was these monitors are used to bring your child’s crying, yelling and screaming to all areas of your home. If you’re asking yourself, “why would I want that?” then we’re in the same boat. I was a rookie parent and it was ON THE LIST! Who was I to object?

Finally, Kim realized the Sony monitor wasn’t working correctly and decided to purchase another brand. Unfortunately, this set worked and my life has never been the same. I can’t tell you how many times I’ve been working at my computer when suddenly this loud SHRIEKING CRY comes barreling through the speaker scaring me out of my chair. Imagine someone sneaking up behind you and then screaming directly into your ear. That’s pretty much how these suckers work.

My parents raised me just fine without any such device. Same goes for your parents and their parents. If I cried going to sleep, oh well. I’m certain our children will survive without this silly device.

Hey, I wonder if this new model is water proof? I’d better test it.

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The Amazing Letter Opener

I first read about this the warning label for the Staples brand letter opener in  Consumer Reports and it still makes me laugh.

“The clean and quick choice” makes this model sound like the ideal choice for those who can’t wait to get through their snail mail. That is until you get to the the list of cautions which include the following:

Blades are extremely sharp – sounds reasonable for a tool that’s basically a veryimage thin knife. Although “extremely” sharp sounds like a….razorblade?

Keep out of reach of children –  my kids have played with worse, but this is sensible advice.

Safety goggles recommended – Say what? It’s not exactly the “quick choice” if I have to locate my SAFETY GOGGLES every time a letter arrives. I’m sure an Staple’s attorney made them add this because some idiot stabbed himself in the eye while opening his tax return.

How Not To Be Cool

When I was in my early teens all the cool kids at school wore Oz jeans. Unfortunately, they were about 25 bucks a pop and my seasonal lawn mowing job didn’t allow for such extravagance.

Back then there were jean stores where one could buy the hip new styles. One such store was a few blocks from our house, and I’d beg my mom to stop in so I could try on a pair of the bell bottom Oz jeans. This was the only thing that stood in the way of me gaining acceptance into the cool kids group. It was the secret handshake.

Up until this time my jeans were purchased from the most un-cool store on the planet: Sears. When I think of Sears I think of Kenmore washers, dryers and vacuums and browsing the bra section of the giant "Wish Book" catalog they printed each Christmas. It was the last place any kid would look to purchase jeans.

The Sears branded jeans were called "Tough Skins" which added to their un-coolness. According to Sears archives, they were made of Dacron Type 59 polyester, DuPont 420 nylon, and cotton and were guaranteed to last longer than your kid would fit into them. "Tough Skins" sounds like something Evil Knievel should be wearing instead of a young boy who is merely trying to avoid getting beat up because he wears boot-cut instead of the cool kids approved bell bottom jeans.

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Here I am in San Francisco sporting a Sears ensemble including jacket, western shirt and "ToughSkins"

After many attempts, my mom finally gave in and stopped at the jeans store. I felt like Charlie getting his first glance inside Willy Wonka’s Chocolate Factory. I couldn’t believe my eyes as I took in all the jeans stacked floor to ceiling. I told my mom I wanted the widest bell bottom jeans I could find for $25. I tried on a number of cuts and sizes until I found the pair that would guarantee my entry into the cool kids group. I believe they were 30 bucks and my mom kicked in five bucks to cover difference.

I was so excited to wear my jeans to school the next day that I wore them to bed. I woke up the next morning and went off to school where I made sure to walk up the down the halls as much as possible so everyone would notice my hip jeans. I’m not sure what I was thinking but I figured, at some point, I’d be approached and invited into the cool group. An initiation was sure to follow.

But nobody said anything to me that morning. Or that afternoon at lunch. Or during recess. Or when I’d bend down to tie my shoe every 10 minutes.

I was bummed out as I left class to walk home with my friends. When one of them saw me he said, "What’s up with your pants? I can’t even see your shoes".

Membership in the cool club would have to wait another year.

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Maximum Occupancy

I sat down at the tiny table and began munching on my NEW! Southwest Chicken Caesar salad at Wendy’s this afternoon when I noticed one of those strange maximum occupancy signs near the register. This one said, Maximum Occupancy 103.

I can’t explain why, but when I come across these signs, I immediately drop whatever I’m doing and start counting patrons which is what I did today. I counted 17 people eating unhealthy food in the Wendy’s dining area. I also counted 4 Wendy’s employees that I could see and at least 2 working the drive thru that I could only hear. That gave me a grand total of 23 people in the Wendy’s or 83 away from total disaster.

And call me weird but I’m always concerned that maybe a few people are hanging out in the bathrooms so I add 5 more to cover it. Maybe I’m just being paranoid.

But I’m not sure what good it does to post such a sign with a seemingly random number. Does Wendy’s hire a maximum occupancy enforcer who’s job it is to keep track of how many people are in the restaurant and sound an alarm when they reach, say, 95? What if there were 100 people eating and a group of 8 football players were about to open the door. Would the enforcer jump into action and chain the door shut?

Since we live in the digital age, why not post a big digital sign above the door that everyone can see which keeps track of how many customers are inside? It would give us real time updates and let each patron know when the joint was nearing maximum occupancy giving everyone the choice to weigh the risks.

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Dumb Signs

I love dumb signs. I mean, I really love dumb signs that are put up to discourage bad behavior. I find it curious that someone believes that another person will change their behavior just because a sign orders or threatens them to do so. Well, here’s a message for all you sign makers out there: It doesn’t work. Step away from the fat black Sharpie. Signs don’t work on people who exhibit bad behavior in the first place.

Dumb signs reach the wrong audience. They only reach those people who wouldn’t do what the sign warns them of in the first place. Like the sign on all new iPods that says, “Don’t pirate music“. Man, I’ll bet that little sticker tugs at the heart strings and stops those bad pirates in their tracks. Or how about the sign above the men’s urinal at a company I used to work for that said, “Do not post signs above the urinal. Signed, Building Mgmt”. A few days later some jokester posted a sign that read, “Do not post signs above existing signs above the urinal. Signed, The Urinal Hero” That right there is my all-time favorite sign.

So I get a kick out of coming across dumb signs like I did tonight as I drove through the Arby’s drive-thru. Quick topic change. Have you ever tried to order JUST A SANDWICH off the Arby’s menu? It’s nearly impossible. The person taking the order must be working off some spiff program because they jump into action trying to shove a combo meal down your throat. They can’t imagine anyone would decline fries and drink with the sandwich. Next time I’m there, I’m going to order a sandwich and then forcefully decline the combo meal pitch. Then I’m going to order a stand alone order of fries. You just know the order taker is gonna throw a hissy about this time and attempt a drink upsell. I’ll decline that. When I’m asked if that’s all I need I’ll pause and say, “You know what? I’ll take a medium Diet Pepsi”. It will be a combo meal the old fashioned way.

OK, so back to the sign. As I drove up to the window to pick up my hard fought sandwiches, I noticed the following hand-written, ALL CAPS sign posted right near the window for every drive-thru customer to see:

ALICIA’S MANAGER KEYS HAVE SUPPOSEDLY DISAPPEARED. THIS WILL RESULT IN TERMINATION! HOPEFULLY THESE KEYS WILL MYSTERIOUSLY SHOW UP IN THE CUP ON THE COUNTER.

Upon reading this sign my first thought was, “Well crap, Arby’s hired a thief”. If this person would steal from a colleague, wouldn’t it make sense they would steal from a customer too? My second thought was, “Putting them in a cup on the counter might not be the most secure option given the circumstances”.

I’m sure Alicia is upset about her missing keys. I’m just not sure every person that pulls up to the drive-thru needs to read about it. And honestly, if you took the keys even by accident, would you return them with the threat of TERMINATION looming? I love the exclamation point after TERMINATION too. Nice touch.

I picked up my sandwiches, looked to make sure my keys were still in the ignition and drove home with more questions than answers.

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Dominos Pizza Tracker

I’m tending our 4 kids tonight while Kim is out on the town with some friends. I didn’t feel like opening a can of chili so I decided to hit the Domino’s website and order a couple of pizzas.

When I finished my order I was taken to a screen called the PIZZA TRACKER where I could keep an eye on my pizzas as they rolled down the assembly line. I’ve heard of car companies who do this which makes sense when you’ve placed an order for an expensive item. But a fricking pizza?

I figured maybe this tracker would pacify my kids and keep them from asking WHENSTHEPIZZAGONNABEHERE. I moved the tracker page over to my 2nd monitor and caught myself watching it as intently as my kids. I could see that “Vicki” prepped and baked my pizzas. Someone named Eric boxed and was set to deliver them to me.

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About 15 minutes later the doorbell rang. I opened it and said, “Hey Eric, do you have our pizzas?”. Eric didn’t see the humor in my comment but I made up for it with a big tip.

Initially, I wasn’t sure about the usefulness of the Pizza Tracker. But after one use, I’m convinced I should be able to track everything I order online in real time.

The Muddled Art of Tipping

When did tipping become so confusing? I’m convinced that stupid TIP JAR ruined it for those who were providing excellent service and deserving of a tip. Now it seems like every small cafe, coffee shop, bakery, sandwich ship, and ice cream parlor puts a tip jar near the cash register. The jar is always in plain site and occasionally includes a cute but pithy quote that attempts to lessen the tackiness of the appeal.

How is one supposed to determine who deserves a tip? We’ve all heard that waiters are paid less than minimum wage and rely on tips to make up the difference. So when the service is poor am I still expected to subsidize their wage? But normally I don’t have a problem tipping 18-25% for good service when dining out. The rules are understood by both parties.

But I’m confused when it comes to other situations. Am I expected to tip the gal who scoops my ice cream? What about the guy who makes my hot chocolate? Or the man who cuts my bagel? How do I know if they are making minimum wage and also rely on tips like the those working at the restaurant? At one ice cream shop the workers would break out in song whenever someone left a tip. It was bizarre. The staff looked about as excited as a group of overworked Red Robin waiters who gather around a table to sing happy birthday for the 15th time. By about the 3rd time, they are having a hard time rounding up other waiters so you notice the hostess and short order cooks getting in on the action. Whenever my waiter/waitress gets roped into singing at another table I will leave a bigger tip because I feel sorry for them.

Starbucks has been in the news lately for sharing tips with supervisors that were meant for baristas. Which makes tipping at Starbucks even more confusing since I want my tips going to the person who provided me with excellent service. How would know if the person helping me is a supervisor or hourly employee? Maybe Starbucks can put their managers in shirts than differ from the worker bees like McDonalds does.

I enjoy tipping for excellent service. But I question whether I need to shell out a few bucks to the person who scooped my ice cream or made my sandwich. Unless they do something out of the ordinary should the cost of the goods or service cover a fair wage for them?

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