On my way into work this morning I pulled up behind a GE Service Van that had one of those How’s My Driving stickers slapped to the back. I’ve never understood why companies use these stickers. Do they magically make one a better driver when the threat of being reported is just a phone call away?
I followed the van a few blocks before pulling up to a left turn arrow near my credit union. I had my cell phone in hand and wondered if anyone would answer. I dialed the 1-888 number and was immediately forced to listen to a commercial for a fabric softener! I had no idea GE even made fabric softener. I eventually made it through. Here’s how my call when down:
GE Rep1: Can I get your name and phone number in case we get disconnected?
Me: Sure. (I give her my name and bogus number)
GE Rep1: What can I help you with today?
Me: I’d like to comment on the driving of someone in one of your service vans.
GE Rep1: Excuse me?
Me: I may not have the right extension. A sticker on the back of a GE service van invited me to call and comment on how it’s driving.
GE Rep1: Ohhh! Hold just a minute, sir.
(I wait about a minute before another lady comes on the line. It’s clear from the start that she’s not in the best mood)
GE Rep2: So you want to comment on a driver? I’ll need the van number and your location.
(The van starts to pull through the intersection and I’m having a difficult time driving, talking on the phone and trying to locate the van number. I notice the number 9290 in very small font running vertically up the left side of the back door)
Me: The only number I see is 9290. I’m in Redmond, Washington.
GE Rep2: OK. So what’s the problem?
Me: No problem at all. I figured I’d call and let someone know this driver is doing a very good job out here. He just took a left turn in front of me and it couldn’t have gone any smoother.
GE Rep2: So you haven’t noticed any problems?
Me: No, none. Do only people with problems call to comment?
GE Rep2: Mostly. But you have no problems to report?
Me: None. From what I’ve witnessed, his driving the last several blocks has been top notch.
GE Rep2: I’m happy to hear that. Do you have anything else to report.
Me: That’s all for today. Thank you.