A porch full of memories

Before I had my driver’s license or was interested in girls, I was expected to earn a little spending money by mowing lawns on the weekend. My dad and a few neighbors paid me five bucks a lawn, but the real money came from my grandparents who lived 30 miles south of Ogden, Utah in a city called Bountiful not far from Salt Lake City.

During the summer months my dad would drop me off at the main bus terminal, and I’d board a bus for the 90 minute ride at a cost of 75 cents each way. On the bus, I’d carry along a first generation Sony Walkman and a single a cassette from my favorite group at the time: Def Leppard. Songs from Pyromania had just started to hit MTV and I couldn’t get enough of them. I’m surprised I still have my hearing given how loud I’d crank those tunes through my headset.

The bus would drop me off about a mile from my grandparent’s house and I’d be so hyped up from “Rock of Ages” I’d sprint the entire stretch. My grandpa would be sitting on his porch waiting for me in a light blue chair that he probably purchased in the 1940’s. It was so retro that it was cool, but not very comfortable. He’d invite me inside where I’d start my work off with a Coke on the rocks. Growing up in a Mormon family, my parents didn’t see the need to stock our fridge full of Coke which made the event even more special. I felt like a rebel.

My grandpa had an old rotary mower that would cut a very narrow swath of grass at each pass. Luckily the lawn wasn’t very large and the only challenge was avoiding the many plums that would fall off the trees and clog the mower. My grandpa would watch me mow the front lawn from his chair, but would always move to the shady area off the back porch when I was ready to mow the backyard. When I’d finish up, I’d kick back on one of the old blue chairs that was cooled by the shade and chat with my grandpa. We’d talk about the latest sporting event such as the Utah Jazz, BYU or the Utes. He spoke so highly of the University of Utah that he had a great influence my choice to attend that school a few years later.

These Saturday afternoons were the only time I had the chance to chat with my grandpa alone. As I sat there listening to him talk I’d look at his face and see my father. His eyes and his facial expressions made me feel like I was listening to my father 20 years into the future. I loved listening to him tell me about many of the games where my father performed well. He could remember the intricate details of a certain pass for a touchdown or an important base hit. It was as if I had traveled back in time to watch my father play the sports I loved. Eventually my grandma would carefully walk down the stairs into the backyard to bring us more Coke and a cookie or crackers. We’d chat a little longer before I’d make my way over to my other grandparent’s home to mow their lawn. But before I’d leave, my grandpa would open his wallet and pull out a lot more money than I deserved. I’m sure he could have hired a neighbor kid to mow his lawn for a fraction of the cost. I guess grandson’s were on a different pay scale.

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So I’m a little sad to think think that my grandparents house is going up for sale this week. My grandpa passed away a few years ago and my grandma was recently moved into a care facility to live out the rest of her life. There’s no need to keep the house that was the backdrop to so many great memories over the years. It’s a smaller brick home with a single attached carport in a friendly neighborhood. I doubt it will be on the market long.

I’m glad I had those years where Saturday’s were spent mowing a few lawns and sipping Cokes in the shade with my grandpa. The extra cash was great for a fourteen year old. But the time spent in the shade, sitting on the old chair listening to my grandpa is what I’ll remember most.

Honda Odyssey back in business

We bought a Honda Odyssey just over three years ago and have enjoyed it a lot. It holds the four kids, our dog and piles of kid related stuff that I don’t understand. I don’t understand why my three year old daughter needs three pillows, two dolls and a Nintendo DS to make a trip across town. But I’ll leave that blog post to Kim.

But over the past few months our Odyssey would shift abruptly from first into second gear. It become increasing worse until this past week when it would not engage 2nd gear at all from a cold start. I took it to an independent Honda specialist called Auburn City Import, who diagnosed a major problem with the transmission. Bad news. But the service manager informed me that Honda had issued a warranty extension on our transmission and it would be fully covered at the local Honda dealer. He told me to expect to be quizzed and basically hassled. I asked him who he would recommend I talk to at Hinshaw’s Honda and he gave me the name, John Matteson, who is a service advisor.

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I called John and told him about the problem and asked when he could take a look at the van. I took it in the next morning and he quickly diagnosed the same problem Auburn City Import did. At this point I assumed that I’d be barraged with questions about how I had the van serviced, my driving habits and the like. But that never happened. John turned the monitor screen to me which displayed the transmission warranty extension sent to all Honda dealers and said, “We’ll take care it for you, no charge”. He ordered the transmission that day and installed it the next. We had some other maintenance performed at that time but the $5000 transmission replacement was done at no cost. I feel very lucky because we have 107,000 miles on our Odyssey and the recall is good up to only 109,000 miles. Had we taken another trip to Utah to see family we would have been outside the warranty extension restrictions.

I am very impressed with the high level of service John provided me and will return to Hinshaw’s the next time I’m in the market for a minivan. We took our van for a drive tonight and it’s much improved. It drives as well as it did nearly three years ago. I had the front brakes replaced too and it sure feels a lot more secure. I hope to get another couple of years out of it.

This specific problem affects the following Honda vehicles with automatic transmissions.

1999-2001 Honda Odyssey

2000-2001 Accord

2000-2001 Prelude

You can find the details of this Service Bulletin 02-061 at this link which opens a PDF.

It’s always fun when Grandpa Visits Seattle

When I finished college in 1994 and moved to Seattle for my first (or 2nd) real job, I didn’t plan on staying. I figured I’d gain a few years of experience, contact old friends back in Utah and eventually move back to Salt Lake City.

Other than a year stint in St. George, I’ve remained in the Seattle area going on 13 years and I couldn’t be happier. I enjoy living close to a big city and all the attractions that comes with it such as sporting events, concerts, diversity of culture and arts. Occasionally I miss the snow we had in Utah, but I don’t mind the mild temperatures of Seattle and I enjoy the rain.

But one thing we miss by living in Seattle is the proximity of family. Kim’s family all live in St. George, Utah with the exception of her brother who lives 90 minute north of us. My entire family lives in northern Utah so we’re lucky to see them once or twice a year. As our family has grown, it’s become more difficult to plan trips that revolve around seeing every family member. We see our parents a couple of times a year but our siblings don’t make the effort to come up this direction which means we don’t see them much.

This past weekend has been a treat having my father in town for a few days. We blessed our baby, Kai David Nordquist, in church today and my dad made the trip up for that special event. We gave Kai his middle named after my father. We took in a UW Husky basketball game yesterday and watched the Giants pull a major upset of the Patriots tonight. Basically, we hung out and talked about sports, family, church and technology.

Our kids love to see their grandfather. The pull his arms, hug his legs and generally maul him every waking minute of the day. He’s such a good sport with them. No wonder they can’t wait till he arrives and cry when he leaves. Kim’s parents are also fantastic with our kids. Grandparents have a unique way of making the kids feel special. I wish they could see them more than a few times each year.

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President Gordon B. Hinckley 1910-2008

I woke up this morning and stumbled downstairs just in time to watch President Hinckley’s funeral on the BYU channel. I’m glad my dad reminded me that the funeral was today or I would have missed it.

We turned on the TV to catch the beginning of the funeral service. My dad and I watched together as the speakers and Mormon Tabernacle Choir gave moving tributes to this great man. I especially enjoyed President Monson’s tribute when he explained how President Hinckley would use his cane for about anything other than walking.

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It’s hard to express in writing how I felt today. My heart was saddened, encouraged, and strengthened at the same time. I was inspired by the over 50 years of service he gave to the world. When I think back on his life I’ll remember his interview with Mike Wallace on 60 Minutes and The Family: A Proclamation to the World.

He become the 15th President of the Church of Jesus Christ of Latter Day Saints about 4 months after I moved to Seattle from Salt Lake City. He shocked most members of the church (and the church’s PR dept.) by holding an impromptu Q&A session with the press after he’d been sworn in as president. He deftly handled every question the press tossed at him which set the stage for his interview with Mike Wallace. From this interview came this great exchange which shows how he used humor to disarm one of the toughest, most skilled interviewers:

Mike Wallace: There are those who say, this is a gerontocracy, this is a church run by old men.

Gordon B. Hinckley: Isn’t it wonderful? To have a man of maturity at the head, a man of judgment, who isn’t blown about by every wind of doctrine?

Mike Wallace: Absolutely, as long as he’s not dotty.

Gordon B. Hinckley: Thank you for the compliment.

Near the end of the service, the Mormon Tabernacle Choir sang one of President Hinckley’s favorite songs called “My Shepherd Will Supply My Need” which was accompanied by an woman playing the Oboe. It was so soothing and so neat I sat there on the couch just stunned in amazement.

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I enjoyed getting to spend the day with my dad whom I don’t get to see very often. It was a neat experience to watch the funeral with my dad and with Kim. It was an emotional day. One I won’t forget.

Get a blog or I’ll take my business elsewhere

OK, I wouldn’t go quite that far. Yet.

But I find myself searching out the blogs of those businesses and individuals with which I choose to do business. And not just the online businesses, software or technology companies. I assume they have blogs and am disappointed when I find out they don’t. Netflix has one. SmugMug has one. So does 37 Signals as does the Windows Live Digital Memories Team.

It won’t be long before I expect my realtor, my doctor, my dentist and my accountant to have a blog. Why shouldn’t they? I want to know more about them than I can glean from a marketing brochure or ad in the yellow pages.  Basically I want to know what makes them tick. Those that jump in now will be that much further ahead.

Smart money is on my dentist to be the first to embrace blogging.

Travel Perks to complain about

Here are the few of the perks the company I work for provides:

  1. Paid for travel time including time getting to and from the airport
  2. Paid mileage and parking, or paid taxi to airport
  3. $35-75 day for food
  4. Stay at some of the world’s best hotels, many in the $300-$500/night range
  5. Never have to share a hotel room with a coworker
  6. Very rarely travel and work on the same day
  7. Paid 8 hours minimum while on business travel whether one actually works or not
  8. Paid travel pushing overtime pay when travel takes place during the work day
  9. $80-$100/month for cell phone
  10. Air ravel on world’s top airlines

The list goes on but those are the main travel perks. Yet you would not believe all the moaning and complaining I still hear most of which comes from people who are in their first job out of tech school or college. They complain about the long hours, the crappy food, flight delays and the jet lag.

I can’t wait till these same coworkers take a job elsewhere and go on their first business trip only to find out they must take a crowded shuttle to the airport, share a room at the Holiday Inn and receive $25/day for food.  They seriously have no clue how dang spoiled they really are right now.

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TWIT crew still bashing Vista

I listened to This Week in Tech on the way into work today and Leo and the gang were still trashing Windows Vista. Leo called it “this generation’s ME” in reference to the ill-fated Windows ME release just over eight years ago. When Vista first came out, I believe liked it quite a bit. Patrick Norton and taken shots at Vista for months though. But now it seems like the entire TWIT crew hates Vista.

Tonight I came across Todd Bishop’s Microsoft Blog which displays the sales pitch one computer shop is using to pull in business.

Several friends have mentioned that installing Vista SP1 has fixed a few problems, but I’m happy with my XP Pro install. I can’t think of a single reason to move to Vista while I can think of many reasons not to including speed and stability. Since when is a slower machine an “upgrade”?

When was the last time a major software release was met with so much disdain? Are you running Vista or have you decided to stick with XP? Or did you bail on Windows and move to the Mac or Linux?

Calling the Starburst Candy Helpline

Ever since I was a kid, I’ve loved Starburst candies. When my mom was brave enough to take me along to the grocery store, she’d let me choose a treat if I behaved. At those rare times I’d select a pack of Starburst. As a kid, it felt like I was getting a lot of bang for the buck because each “fruit chew” was individually wrapped. I could eat a few now, stash the rest in my pocket where they’d stay warm until I needed my next sugar high.

Fast forward a few decades to a time where my mother no longer takes me shopping and I have to secure my own stash of Starburst. These days, the only time I see Starburst are at Halloween and occasionally in the candy bowl at work. So today, while I was opening a “twin pack” of individually wrapped chewy goodness, I noticed these words on the back of the wrapper:

Questions or Comments? Call 1-800-551-0683

Since I wasn’t busy at the time I figured I’d give them a call and see if someone could answer several Starburst related questions I’ve had for years. I dialed the number and made my way through the maze of options including one to learn more about “the Mars policy concerning animal research”. Do they really test new candy on animals? I don’t plan to dig too deep there.

I eventually found myself on hold, waiting for the next available Mars consumer candy representative.  After a few minutes, a polite guy named Cameron came on the line and was more than willing to field a few questions. Here’s how it went down:

Cameron: Thank you for calling the consumer division of Mars candy. How can I help you today?

Me: I’m looking for someone to answer a few Starburst related questions. Are you the guy?

Cameron: Yes, I can help you. What questions do you have?

Me: I love Starburst candies but my favorite flavor is strawberry. Is there a way to determine if a package is loaded with mostly strawberry chews? I’ve tried holding a pack up to the light, but that hasn’t worked well and I always feel a little cheated when a pack is mostly filled with yellow and oranges.

Cameron: There’s really no way to tell. Each pack or bag is filled based on a ratio of flavors. Would you like me to find out what that ratio to flavor is?

Me: Yes, if it’s not too much trouble. (I’m put on hold for about 45 seconds)

Cameron: The current flavor ratio is 25% per flavor. The original packs contain orange, lemon, strawberry and cherry flavors. But some packs or bags may contain more or less than 25% because they are placed in a large vat and mixed together before packaging.

Me: That’s really cool. Do you know if there are any plans to discontinue the yellow ones. They are my least favorite.

Cameron: At this time, I’m not aware of any plans to discontinue the lemon flavored chews.

Me: Is there a way I could buy a bag full of only the strawberry?

Cameron: No, not at this time, but you’re not the first to ask. I will pass that suggestion on to our marketing group who values the input from loyal customers like yourself.

Me: Thank you. How would I go about suggesting a new flavor?

Cameron: You can tell me and I’ll pass it on for you.

Me: Cool. I’d like to suggest a lime flavored Starburst.

Cameron: We do have a lemon-lime in the “Baja pack”, but not lime only. I’ll pass that on to our marketing department.

Me: Do you have a lot of people call up asking about Starburst?

Cameron: I wouldn’t say a lot but we have a few who call us with questions.

Me: You’ve been very kind. Thank you for your help. That’s it for now.

Cameron: Thank you for calling the consumer division of Mars Candy and I hope you continue to enjoy Starburst candies.

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Chris Botti

Since I started using Slacker internet radio at work and home I’ve discovered a number of great musicians. One of my very favorite is Chris Botti. He’s been around a while but I’d never heard of him until a few months ago and I can’t stop listening to his music.

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I can’t say I’ve listened to all his albums, but of those I’ve heard, my favorite is called A Thousand Kisses Deep“.  My two favorite songs on the album are Indian Summer and She Comes From Somewhere.

He creates great music to drive to. Sometimes I’ll put on his CD and take a drive up HWY 18 past Covington just to listen to his music.

Here’s Indian Summer on YouTube

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